Rita Hicks
Fort Worth,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
26
26
years of professional experience
Work History
Stay At Home Mother
Self-employed
02.2024 - Current
- Arranged and moderated advanced homeschool curriculum for four children
- Multi-task during almost every activity/task (Excellent organizational and time management skills)
- Assumed all primary caregiver and household duties for a family of 6
Preschool Teacher
St. Philip's Preschool
08.2022 - 02.2024
- Applied play-based strategies to provide diverse approaches to learning.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Assisted and supervised 13 children through entire school day.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Allowed for ample outdoor discovery time in schedule each day.
- Established positive communication with parents in daily conversation and formal conferences.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Identified signs of emotional and developmental problems in children and reported to parents.
Stay At Home Mother
Self-employed
09.2015 - 08.2022
- Arranged and moderated advanced homeschool curriculum for four children
- Multi-task during almost every activity/task (Excellent organizational and time management skills)
- Assumed all primary caregiver and household duties for a family of 6
911 Dispatcher
Tarrant County Sheriff's Office
08.2012 - 09.2015
- Answered calls from automatic routing system and took basic information from callers.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Completed data entry in TCIC/ NCIC for missing persons, stolen vehicles, amber alerts, restraining orders, BOLO's
- Prioritized calls, determined how many deputies would need to respond based on call takers information received
Detention Officer
Tarrant County Sheriff's Department
06.2007 - 08.2012
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Attended to feeding, housing, and physical well-being of inmates.
- Processed 100+ visitors and attorneys arriving to see inmates.
- Regularly conducted security and sanitation checks.
- Conducted and lead security checks of inmates and living areas.
- Enforced rules and regulations to maintain order among inmates.
- Operated security doors, answered telephones, monitored video/camera security systems
- Supervised and controlled behavior of 48 inmates.
Department Manager
Walmart
07.1999 - 06.2007
- Assisted with inventory management by planning inventory purchases and monitoring inventory levels
- Cultivated positive rapport with fellow employees and set daily expectations for the department
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise within department.
Education
High School Diploma -
Polytechnic High School
Fort Worth, TX06.2001
Skills
- Public speaking
- Conflict resolution
- Active listening
- Dependable and responsible
- Leadership
- Data entry
- Good Telephone Etiquette
- Time management
- Friendly, positive attitude
- Cash handling
Timeline
Stay At Home Mother
Self-employed
02.2024 - Current
Preschool Teacher
St. Philip's Preschool
08.2022 - 02.2024
Stay At Home Mother
Self-employed
09.2015 - 08.2022
911 Dispatcher
Tarrant County Sheriff's Office
08.2012 - 09.2015
Detention Officer
Tarrant County Sheriff's Department
06.2007 - 08.2012
Department Manager
Walmart
07.1999 - 06.2007
High School Diploma -
Polytechnic High School
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