Rita Hornack
Merced,CA
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating a pleasant, collaborative work environment for staff.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Director of Food and Beverage
El Capitan Hotel
08.2022 - Current
- Manage a team of 8-20 front of house employees
- Work closely with public relations and marketing team to achieve broader exposure to outside markets
- Assisted Director of Food and Beverage with achieving 2023 Wine Spectator Award for Rainbird Restaurant
- Work closely with Director of Culinary to develop seasonal menus focusing on local, fresh ingredients
- Maintain OpenTable review score of 4.8-4.9 on a scale of 5.0
- Maintain and monitor closely a $44,000 beverage inventory
- Developed training manuals for all job positions for Rainbird Restaurant
- Assisted in development with training manuals for other food and beverage outlets
Food and Beverage Manager
Cambria Hotel
08.2021 - 08.2022
- Department Head for culinary and front of the house operations
- Opening team for a brand-new hotel
- Developed menus for breakfast, dinner, bar and banquets
- Responsible for food and beverage orders and inventory
- Trained all staff members including cooks, stewards, bartenders and servers
- Achieved the highest guest satisfaction score for all Cambria Hotels in March 2022 and June 2022.
Food and Beverage Manager
Doubletree By Hilton Hotel
10.2019 - 03.2020
- Department Head for the banquet operations department consisting of approximately 30 hourly team members
- Oversaw the set-up and service execution of catered events ranging from 15 to 1200 guests
- Read and interpreted banquet event orders
- Produced weekly schedules aligning with labor standards
- Served as point of contact for clients, banquet chefs, catering manager and conference service manager
- Attended daily BEO meetings
- Inputted daily banquet checks and ensure accurate payment and closing of checks
- Maintained proper par levels of linen and ordered linen for banquet and food and beverage outlets
- Attended monthly safety meetings
- Attended weekly labor meetings
Food and Beverage Manager
Cape Rey Hotel
10.2018 - 09.2019
- Managed day-to-day operations for four departments – Chandler’s Restaurant, lounge, in-room dining, and seasonal pool bar which included over 60 employees
- Responsible for training and development of all departmental staff
- Conducted monthly beverage inventory
- Maintained Hilton brand standards
- Facilitated monthly departmental meetings and daily shift meetings
- Monitored, inputted and audited payroll for the outlets
- Conducted and administered performance reviews
- Organized holiday and special dining events for restaurant
Outlets Manager
Hilton Orange County Costa Mesa
03.2016 - 10.2017
- Department Head for five departments – restaurant, lounge, room service, coffee shop, and executive lounge
- Responsible for training and development of all departmental staff
- Conducted monthly beverage inventory
- Developed menus including pricing to maximize sales and profit
- Maintained Hilton and Remington Standards
- Facilitated monthly departmental meetings and daily shift meetings
- Monitored, inputted and audited payroll for the outlets
- Conducted and administered performance reviews
- Responded to guest satisfaction surveys in a timely manner
- Food and beverage manager | intercontinental hotel century city los angeles, Managed day-to-day operations of 3-meal restaurant (Park Grill), Lobby Lounge, 24-hour room service and Mini Bar with a total staff of 40
- Encouraged and developed communication between departments by facilitating monthly departmental meetings
- Monitored, inputted and audited payroll for the outlets
- Participated in monthly safety meetings and facilitated monthly safety trainings with 100% participation
- Achieved the highest scores in department history in bi-annual employee engagement surveys
- Achieved the highest scores in hotel history in yearly brand audits for IHG
- Conducted and administered annual performance reviews
- Outlets manager | hei hotels & resorts dba hyatt santa barbara
Food and Beverage Manager
Intercontinental Hotels Group
07.2014 - 03.2016
- Managed 3-meal restaurant (Park Grill), Lobby Lounge, 24-hour Room Service and Mini Bar with a total staff of 40
- Encouraged and developed communication between department by facilitating monthly departmental meetings
- Monitored, inputted and audited payroll for the outlets
- Monitored P&L reports, beverage COS and departmental expenditures
- Participated in monthly safety meetings and facilitated monthly safety trainings with 100% participation
- Achieved the highest scores in department history in bi-annual employee engagement surveys
- Achieved the highest scores in hotel history in yearly brand audits for IHG
- Conducted and administered annual employee performance reviews
Education
Bachelor of Arts - Communicative Disorders
CALIFORNIA STATE UNIVERSITY LONG
Skills
- Excellent customer service skills based on a strong rapport with guests, colleagues and professionals
- Extensive experience in training and education in food and beverage
- Experience with Micros, Aloha, Agilysis, OpenTable, OnQ, HotSos, Accubar, Watson, Unifocus, Timesaver, Paycom, Capton, Avero, and Delphi
Certification
ServSafe Certified, TiPs Certified, Micros Programmer
Timeline
Assistant Director of Food and Beverage
El Capitan Hotel
08.2022 - Current
Food and Beverage Manager
Cambria Hotel
08.2021 - 08.2022
Food and Beverage Manager
Doubletree By Hilton Hotel
10.2019 - 03.2020
Food and Beverage Manager
Cape Rey Hotel
10.2018 - 09.2019
Outlets Manager
Hilton Orange County Costa Mesa
03.2016 - 10.2017
Food and Beverage Manager
Intercontinental Hotels Group
07.2014 - 03.2016
Bachelor of Arts - Communicative Disorders
CALIFORNIA STATE UNIVERSITY LONG
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