Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rita Huerta

Shelby,MI

Summary

Dynamic professional with extensive experience at Peterson Farms Inc., excelling in quality control and team leadership. Proven track record in implementing effective quality assurance processes and enhancing product reliability. Adept at staff training and communication, fostering a collaborative environment that drives operational excellence and compliance with safety standards.

Self-motivated professional experienced in initiating positive outcomes for all guests. Committed to supporting patrons and enticing visitors to enjoy attractions. Dedicated to safety precautions and promoting positive environment.

Results-driven Quality Supervisor known for high productivity and efficient task completion. Specialize in process improvement, compliance monitoring, and team leadership to ensure quality standards are met consistently. Excel at communication, problem-solving, and adaptability, using these soft skills to lead teams towards achieving operational excellence and maintaining high-quality benchmarks.

Energetic Restaurant Supervisor recognized for high productivity levels and efficiency in task completion. Skilled in team leadership, customer service management, and inventory control, ensuring smooth restaurant operations. Excel in communication, problem-solving, and time management, contributing to elevated guest satisfaction and team cohesion.

Highly competent Restaurant Supervisor with relevant experience in managing day-to-day operations, overseeing staff training and scheduling, and ensuring customer satisfaction. Strengths include strong leadership abilities, adept problem-solving skills, and a commitment to maintaining high quality standards. Past roles have led to improved team efficiency, increased restaurant profitability, and enhanced customer service levels.

Overview

13
13
years of professional experience

Work History

Attractions Associate

Lewis Farms
New Era, Michigan
08.2024 - 10.2024
  • Demonstrated rides or attractions to guests according to established safety protocols.
  • Provided excellent and professional service to ensure guest satisfaction.
  • Updated ride operation logs and maintenance records accurately and timely.
  • Enforced age and height restrictions for ride access, ensuring compliance with regulations.
  • Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
  • Checked seatbelts of riders to maximize safety and manage risk.
  • Conducted minor repairs and adjustments on ride machinery as needed.

Quality Supervisor

Peterson Farms Inc
Shelby, Michigan
10.2017 - 09.2023
  • Performed root cause analysis of non-conforming products and identified corrective actions.
  • Identified potential issues related to manufacturing processes and recommended solutions.
  • Developed and implemented quality control processes to improve product reliability.
  • Kept records of quality reports and statistical reviews.
  • Investigated and determined the cause of faulty work.
  • Conducted inspections with quality control team members.
  • Conducted weekly meetings to help consistency in teamwork.
  • Conducted training sessions for employees on quality assurance procedures and methods.
  • Supervised and guided inspectors, technicians, and other staff.
  • Collected and analyzed production samples to evaluate quality.
  • Kept up to date on compliance regulations and institutional policies, implemented new procedures to meet adjusted standards and communicated changes to personnel.
  • Communicated schedule changes to appropriate department personnel and other ancillary areas.
  • Managed personnel schedules to keep shifts properly staffed.
  • Replenished laboratory supplies and maintained equipment to support optimal productivity.
  • Created experimental formulae for use in activities.
  • Assisted with training new employees on proper techniques when handling hazardous materials.
  • Organized and filed data in appropriate locations for easy access to essential information.
  • Resolved discrepancies between source documents and computer entries through careful review.
  • Answered incoming phone calls and directed callers to appropriate departments and personnel.
  • Entered data into spreadsheets, documents and databases with high accuracy rate.
  • Improved quality of data by producing coherent definitions and data-naming standards.
  • Shared incomplete and deficient data sets with supervisors for resolution.
  • Emailed completed documents to supervisors and co-workers to confirm accuracy.

Supervisor

The sandcastle restaurant
Mears, Michigan
03.2012 - 10.2017
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Trained new employees on company policies and procedures.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Identified needs of customers promptly and efficiently.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.

Education

High School Diploma -

Shelby High School
Shelby, MI
05-2013

Some College (No Degree) - Criminal Justice

Muskegon Community College
Muskegon, MI

Skills

  • Maintenance recording
  • Quality control
  • Team collaboration
  • Staff scheduling
  • Ride operation
  • Safety compliance
  • Equipment maintenance
  • Risk management
  • Employee training
  • Problem solving
  • Communication skills
  • Detail orientation
  • Time management
  • Customer interaction
  • Cash handling proficiency
  • Foreign language fluency
  • Safety awareness
  • Data analysis
  • Team leadership
  • Safety management
  • Documentation practices
  • Inspection techniques
  • Quality training
  • Scheduling
  • QC inspections
  • Data entry
  • Customer service
  • Documentation management
  • Workflow management
  • Complex Problem-solving
  • Coaching and mentoring
  • Team building
  • Project planning
  • [Software] experience
  • Verbal and written communication

Timeline

Attractions Associate

Lewis Farms
08.2024 - 10.2024

Quality Supervisor

Peterson Farms Inc
10.2017 - 09.2023

Supervisor

The sandcastle restaurant
03.2012 - 10.2017

High School Diploma -

Shelby High School

Some College (No Degree) - Criminal Justice

Muskegon Community College
Rita Huerta