Summary
Overview
Work History
Skills
Certification
Timeline
Generic

RITA IRELAND

Saratoga Springs,NY

Summary

Returning to work mother with 5+ years of experience in data entry, customer service, and administrative duties. Well-versed in developing relationships with clients, addressing concerns, and problem-solving for positive outcomes. Known for exceptional time management, attention to detail, multitasking, and prioritization abilities, ensuring timely completion of tasks, and meeting deadlines. Exhibits a high level of professionalism in dealing with clients, customers, and internal stakeholders, contributing to a positive and productive work environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Clerk

NYS Department Of Health
09.2001 - 09.2007
  • Needed to take a break to raise my family and that situation has been resolved
  • Continued sharpening my skills in time management, scheduling, customer service, and problem-solving
  • Excited to re-enter the workforce and utilize my skills and experience in data entry or administrative assistant roles.

CLERK

Department of Health
09.2003 - 09.2007
  • The New York State Health Department oversees the health and well-being of New Yorkers with approximately $1.6 billion in annual revenue
  • Processed several critical documents daily for signing, ensuring accuracy and completeness
  • Implemented efficient methods, leading to error-free processing and timely distribution on the
  • Department of Health Letterheads, enhancing the overall organizational workflow
  • Directed a high volume of mail and documents across departments using advanced file mail management and transmission systems
  • This streamlined approach ensured seamless communication flow, reducing delays, and improving interdepartmental collaboration
  • Skillfully managed the scheduling of conference rooms, optimizing their usage while maintaining an open and accessible schedule
  • This organized approach facilitated smooth and productive meetings, enhancing communication among team members
  • Played a pivotal role in the recruitment process by retrieving resumes from the electronic mail log and promptly delivering them to appropriate personnel administrators
  • This timely delivery of resumes facilitated swift decision-making in the hiring process, ensuring the organization acquired top talent
  • Implemented a systematic approach to sort and deliver interdepartmental mail
  • Ensuring accurate and timely delivery, contributed to the exchange of information between different departments, fostering a collaborative work environment.
  • Interacted with customers by phone, email, or in-person to provide information
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment
  • Maintained filing system and organized customer documents for easy retrieval of information

Skills

  • Teamwork and Collaboration
  • Good Telephone Etiquette
  • Organization and Time Management
  • Problem-Solving
  • Active Listening
  • Excellent Communication
  • Clerical Support
  • Flexible and Adaptable

Certification

Administrative Tasks Database Management Time Management Customer Relationship Management Scheduling & Calendar Management Team Player Documentation & Record Keeping Organization & Communication

Timeline

CLERK

Department of Health
09.2003 - 09.2007

Clerk

NYS Department Of Health
09.2001 - 09.2007

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RITA IRELAND