Entered data into company databases with accuracy and efficiency.
Verified information for completeness and resolved discrepancies promptly.
Maintained organized records to support data retrieval and reporting needs.
Healthcare Office Assistant
TLC Healthcare Agency
Brookfield, WI
01.2020 - Current
Provided exceptional customer service to patients and their families, addressing inquiries, resolving issues, and ensuring a positive experience
Assisted in the resolution of billing discrepancies by working closely with insurance companies and patients to ensure accurate payment processing
Collaborated with healthcare providers to coordinate appointments, referrals, and authorizations for medical procedures
Managed a high volume of incoming calls in a fast-paced environment, consistently meeting or exceeding call handling metrics
Personal Care Worker
Highlander Home Health
Milwaukee, WI
05.2012 - 02.2019
Duties: help clients with dressing, cleaning and cooking
Food Service Worker
St Marys Hospital
Milwaukee, WI
06.2018 - 11.2018
Duties: filled patient's breakfast, lunch, and dinner trays, deliver and pickup trays, washed down carts, washed all dirty dishes and silverware after each shift
Financial Aid Advisor
Milwaukee Area Technical College
Milwaukee, WI
01.2017 - 05.2017
Help students with financial aid, picking classes and book store allowances
Education
Culinary Arts Management - Associate's degree
Milwaukee Area Technical College
Milwaukee, WI
Food Science - Culinary Arts Degree
Milwaukee Area Technical College
Milwaukee, WI
Computer Certification - Computer And Information Sciences
Business And Banking
Milwaukee, WI
08.1998 - 12.1999
High School Diploma -
Milwaukee Area Technical College
Milwaukee, WI
Culinary Arts - Associate's degree
Skills
Time Management
Catering
Cash register
Kitchen Management Experience
Line cook
Restaurant experience
Kitchen
Food industry (10 years)
Pricing
Serving Experience
Boiling cooking technique
Deep frying
Meal Preparation
Supervising experience
Basic Math
Food service
Kitchen experience
Food safety (8 years)
Team Player
Cooking
Childcare
Food handling (8 years)
Personal Care
Typing
Sanitation (8 years)
Food preparation
POS
Knife skills (8 years)
Clerical experience
Meat Cutting
Culinary experience (8 years)
Customer service
Hospital experience
Banquet Experience
Supervising Experience
Research
Dietary department experience (2 years)
Menu Planning
Food Production Experience
Broiling
Computer skills
Microsoft Word
Culinary Experience
Chef
Cooking (8 years)
Restaurant Experience
Certification
ServSafe Food Handler, ServSafe, 05/01/28
First Aid Certification
Food Handler Certification
ServSafe Food Handler Certification, ServSafe
Food Safety Certification
Languages
English, Expert
Timeline
Data Entry Clerk
A Promising Future
09.2023 - Current
Healthcare Office Assistant
TLC Healthcare Agency
01.2020 - Current
Food Service Worker
St Marys Hospital
06.2018 - 11.2018
Financial Aid Advisor
Milwaukee Area Technical College
01.2017 - 05.2017
Personal Care Worker
Highlander Home Health
05.2012 - 02.2019
Computer Certification - Computer And Information Sciences