Rita Johnson
Marston,WI
Summary
Dynamic manufacturing operator with a strong work ethic and proven expertise in scrap reduction at Newell Brands Inc. Skilled in visual inspection and problem-solving, I enhanced production efficiency while ensuring quality standards. A collaborative team player, I consistently contributed to a safe and organized work environment, driving operational success.
Overview
39
39
years of professional experience
Work History
Manufacturing Operator
Newell Brands Inc.
12.2011 - Current
- Operate machinery to ensure efficient production flow.
- Adhere to safety protocols to maintain workplace safety standards.
- Conduct quality inspections on finished products for defects.
- Assist in maintaining equipment and performing routine maintenance tasks.
- Assemble and package finished goods.
Shipping Specialist
Gerber Products
01.1995 - 07.2001
- Coordinated shipping schedules to ensure timely dispatch of products.
- Managed inventory levels, optimizing stock availability and reducing delays.
- Prepared shipping documentation, ensuring compliance with regulatory requirements.
- Collaborated with carriers to negotiate rates and improve delivery efficiency.
- Managed inventory levels for accuracy and timely replenishment, minimizing stockouts and backorders.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
Customer Service Representative
Lands End
09.1992 - 12.2011
- Assisted customers with inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Processed orders efficiently, maintaining high levels of accuracy in order entry and tracking.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Collaborated with team members to streamline product returns, improving overall process efficiency.
- I assisted with refunds.
- I did overnight shipments for customers.
- Provided product knowledge support, helping customers make informed purchasing decisions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Front Desk/Night Auditor
Kahler Grand Hotel
06.1990 - 07.1992
- Managed front desk operations during night shifts, ensuring smooth guest check-in and check-out processes.
- Conducted nightly audits of financial transactions, verifying accuracy and resolving discrepancies efficiently.
- Coordinated with housekeeping and maintenance teams to address guest requests and ensure room readiness.
- Provided exceptional customer service by addressing guest inquiries and resolving complaints promptly.
- Trained new staff on front desk procedures, fostering a collaborative team environment during night shifts.
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
- Logged wake-up call requests and set up automatic rings in system.
- Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.
- Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
- Balanced hotel accounts and resolved discrepancies.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Data Entry Clerk
Community Action
08.1986 - 06.1990
- Entered data accurately into database systems, ensuring information integrity and accessibility.
- Organized and maintained files to support efficient retrieval of client information.
- Assisted in verifying data for completeness and accuracy during daily operations.
- Adapted to new software tools quickly, enhancing overall productivity within the team.
- Monitored data entry tasks for consistency, addressing discrepancies promptly as needed.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Optimized data backup procedures, safeguarding against data loss and facilitating easy recovery.
- Streamlined invoice processing, ensuring timely payments and financial record accuracy.
- Entered detailed customer and transaction data for enhanced record-keeping and analysis.
- Maintained confidentiality and security of all information, ensuring compliance with data protection regulations.
Education
High School Diploma - General Studies
New Lisbon High School
New Lisbon, WINo Degree - Stenographer
MATC
Reedsburg, WISkills
- Scrap reduction
- 5S principles
- Clean room operations
- Packaging and labeling
- Visual inspection
- Assembly line experience
- Work order processing
- Problem-solving
- Strong work ethic
- Teamwork and collaboration
- Manufacturing experience
- Attention to detail
- Manufacturing
- Production monitoring
- Good communication
- Basic math
Timeline
Manufacturing Operator
Newell Brands Inc.
12.2011 - Current
Shipping Specialist
Gerber Products
01.1995 - 07.2001
Customer Service Representative
Lands End
09.1992 - 12.2011
Front Desk/Night Auditor
Kahler Grand Hotel
06.1990 - 07.1992
Data Entry Clerk
Community Action
08.1986 - 06.1990
High School Diploma - General Studies
New Lisbon High School
No Degree - Stenographer
MATC
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