Rita Joseph Bondugula
Tampa,USA
Summary
Dynamic and results-driven physician executive leader with over 5 years of experience in clinical education, provider performance optimization, and team leadership. Proven ability to lead cross-functional teams, execute enterprise-wide training strategies, and enhance value-based care through provider development. Adept at aligning education programs with operational goals, clinical standards, and regulatory requirements. Strong background in risk adjustment, chart review processes, and performance improvement initiatives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Manager – Provider Education
Better Health Group
02.2023 - Current
- Led a team of provider educators to implement training programs for employed and affiliate physicians, APRNs, and PAs across a multi-state network.
- Oversaw strategy and execution of enterprise-wide provider onboarding, education, and compliance training, ensuring consistency with clinical standards and operational goals.
- Developed and deployed scalable educational content, including coaching templates, performance support tools, provider handouts, bootcamp materials, and a comprehensive quality training manual, tailored to support risk adjustment, improve patient outcomes, and enhance provider documentation practices.
- Partnered with Medical Directors, Compliance, and Clinic Operations to refine training delivery methods, including live sessions and virtual workshops
- Directed chart preparation and review projects, improving documentation quality and supporting provider readiness across the network.
- Designed and maintained data dashboards to monitor and manage chart preparation activities, enabling proactive oversight and alignment with provider schedules and compliance needs.
- Managed and trained team members on chart preparation processes across multiple EMR platforms, including Athena, eClinicalWorks (eCW), and Practice Fusion, ensuring consistency and accuracy in documentation; developed standardized treatment plan templates to support streamlined clinical workflows and compliance with value-based care standards.
- Conducted training needs assessments and used data-driven insights to evolve education strategy and close performance gaps.
- Standardized curricula and materials in line with evolving best practices, healthcare regulations (HIPAA, OSHA), and internal feedback.
- Led special projects focused on onboarding optimization, performance transformation, and continuous quality improvement.
- Managed team performance, resource allocation, and training schedules, ensuring operational efficiency and high program impact.
- Recruited, onboarded, and trained new team members while providing ongoing coaching and performance management for existing staff, fostering a high-performing team culture aligned with organizational goals
- Mentored and trained a direct report manager by providing strategic guidance, leadership development, and hands-on support, resulting in her successful advancement within the organization.
- Authored and implemented a comprehensive departmental playbook that standardized workflows, training protocols, and performance expectations across the provider education team, ensuring consistency, scalability, and alignment with organizational goals.
- Designed and operationalized a structured chart preparation framework, including tools, timelines, and training guides, to streamline documentation processes and improve provider readiness across clinics.
- Built and maintained structured VIP onboarding programs and facilitated monthly forums in partnership with the Medical Director of VIP, including case study development and watchlist discussions.
- Collaborated with the MRA department to review audit reports and ensure accuracy in HCC submissions and MRA code acceptance.
- Designed and updated national tracking tools to monitor provider huddle participation, education schedules, documentation trends, and provider no-shows.
- Actively participated in executive-level meetings and internal leadership forums including Quality Ops, PE/QA biweekly reviews, and provider education team huddles—focusing on escalations, project updates, barriers, progress notes, and innovation.
- Provided targeted training to providers on clinical documentation standards when escalated, with a focus on accurate MRA coding and recent updates under V28 guidelines to ensure compliance and optimized risk adjustment outcomes.
Manager, Provider Education
Better Health Group
11.2021 - 02.2023
- Developed and deployed educational programs focused on chronic condition documentation, MRA/HCC coding, and compliance with CMS standards.
- Created and published the department-wide Provider Education Playbook, quality training manuals, and standardized handouts to guide consistent onboarding and education practices.
- Conducted provider-level chart prep analysis and documentation feedback sessions.
- Served as liaison with Quality, Compliance, and Provider Operations to enhance the effectiveness of education programs.
- Designed and facilitated system-wide bootcamps, improving provider competency in MRA and documentation.
- Established a feedback loop for ongoing improvement in documentation accuracy using provider-specific data trends.
- Directed team operations, optimizing resource allocation, training workflows, and scheduling to ensure efficient program delivery and measurable impact.
- Hired, onboarded, and developed new team members while continuously coaching and supporting existing staff, cultivating a collaborative, high-performance team environment aligned with strategic goals.
- Supported cross-functional initiatives by collaborating with CIS, Anion Medical Coding, and Quality Analyst teams—leading audits, feedback loops, and monthly CIS reviews to enhance quality and documentation accuracy.
- Provided targeted training to providers on clinical documentation standards when escalated, with a focus on accurate MRA coding and recent updates under V28 guidelines to ensure compliance and optimized risk adjustment outcomes.
- Oversaw education and training for internal and external providers on condition identification, clinical documentation, ICD-10 coding, and CMS compliance; conducted chart audits, identified chronic conditions and documentation gaps, and developed personalized HCC-focused improvement plans and Quality Improvement Projects (QIPs) to drive performance.
Senior Provider Educator
Better Health Group
05.2021 - 11.2021
- Delivered direct training to providers, focusing on risk adjustment documentation and chronic condition management.
- Conducted individual coaching sessions, supported trend analysis reviews, and provided patient-level education using EMR insights.
- Supported telehealth documentation compliance and education during pandemic operations.
- Partnered with Quality team to improve Five-Star Checklist usage and accuracy.
Provider Educator
Better Health Group
04.2019 - 05.2021
- Onboarded new providers and conducted recurring documentation training sessions.
- Educated providers on risk adjustment, HCC coding, and CMS documentation standards.
- Participated in chart reviews, retrospective reviews, and provider feedback cycles.
- Created and updated educational resources including Quality Training Manuals and condition-specific handouts.
Medical Student Clerkship
WellStar Atlanta Medical Center
10.2015 - 01.2018
- Provided one-on-one assistance to physicians, mid-level providers, nurses, and support staff as needed on EMR software.
- Coordinated with doctors and registered nurses to develop a care plan for patients.
- Educated patients about treatments and provided diagnoses dealing with a vast range of diseases, and ensured the efficacy of treatment through monitoring of treatment regimens.
- Ensured that the clinical documentation reflects the severity of illness and level of service rendered to patients.
Clinical Research Assistant
Avalon University School Of Medicine
09.2017 - 12.2017
- Research and poster presentation: Participated in research dealing with the cardiovascular response to topical cocaine at the ENT Associates of South Atlanta, Atlanta Cancer Research and Education Foundation.
- Focused on increasing awareness for justification of the use of topical cocaine with lidocaine and epinephrine and its possible complications. Achieved credibility and persuasiveness in convincing the audience during a poster presentation.
- Prepared material for reports, presentations, and submission to peer-reviewed journal publications. Displayed a strong power of observation.
- Projected self-confidence, authority, and enthusiasm with leadership stature while presenting the poster in the medical conference at AAO-HNSF Annual Meeting & OTO EXPO in Chicago, USA.
Registrar Clerk
University Of Central Florida
08.2006 - 12.2010
- Assessed and resolved student inquiries, and issues, and took the appropriate resolution to the satisfaction of the student and university.
- Worked independently on special projects assigned by the registrar. Handled exceptions to the normal registration process; assisted students with special needs in the registration process
- Led, guided, and trained student employees, interns, and/or volunteers performing related work.
Education
Medical Doctorate (M.D) -
Avalon University School of Medicine
12.2018
Graduate Non-Degree - Anatomy
University of South Florida
12.2010
Bachelor of Science - Molecular and Microbiology
University of Central Florida
Bachelor of Science - Psychology
University of Central Florida
08.2009
Skills
- Provider Education & Development
- Team Leadership & Cross-Functional Collaboration
- Clinical Documentation & Risk Adjustment
- Learning Management Systems (LMS)
- Quality Improvement & Performance Analytics
- Curriculum Design & Training Strategy
- Medicare Advantage & Regulatory Compliance
- Project Management & Special Initiatives
- EMR expertise
Certification
- CRC Risk Adjustment Coding
- American Academy of Professional Coders, AAPC
- 2020-11 - Present
Timeline
Senior Manager – Provider Education
Better Health Group
02.2023 - Current
Manager, Provider Education
Better Health Group
11.2021 - 02.2023
Senior Provider Educator
Better Health Group
05.2021 - 11.2021
Provider Educator
Better Health Group
04.2019 - 05.2021
Clinical Research Assistant
Avalon University School Of Medicine
09.2017 - 12.2017
Medical Student Clerkship
WellStar Atlanta Medical Center
10.2015 - 01.2018
Registrar Clerk
University Of Central Florida
08.2006 - 12.2010
Graduate Non-Degree - Anatomy
University of South Florida
Bachelor of Science - Molecular and Microbiology
University of Central Florida
Bachelor of Science - Psychology
University of Central Florida
Medical Doctorate (M.D) -
Avalon University School of Medicine
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