Rita Kallou

• Maintaining patient confidentiality and information security while submitting medical claims for collection and calculation of payments
• Verify coverage and eligibility, updating patient data, developing payment plans, and preparing invoices.
• Implement, maintain and report on programs initiated by the practice.
• Interacting with physicians and assistants to ensure accuracy of billable codes.

2018- 2023

Claims Case Worker

• Maintaining patient confidentiality and information security while submitting medical claims for collection and calculation of payments

• Verify coverage and eligibility, updating patient data, developing payment plans, and preparing invoices

• Implement, maintain and report on programs initiated by the practice.

• Interacting with physicians and assistants to ensure accuracy of billable codes

• Credit and collection calls such as bill payment options, general account information, assistance programs and reconnections.

• Maintain, track, report and provides support for gas and electric emergencies and appliance repairs.

• Account correction calls such as updating identification, spelling corrections and special mailing addresses.

• Order fulfillment, billing rates, meter reading, new construction order, customer moving orders, distribution and meter orders.

• Manage and resolve customer complaints, complete call logs and produce call reports.

• Document all call information according to standard operating procedures.

• Customer service representative specializing in retail sales and warranty management.

• Inventory management, customer tracking, price quote and deliveries.

• Deliver mail to residences and business establishments along specified routes by walking and/or driving, using a combination of satchels, carts, cars, and small trucks.
• Bundle mail in preparation for delivery or transportation to relay boxes.
• Enter change of address orders into computers that process forwarding address stickers.
• Hold mail for customers who are away from delivery locations and maintain accurate logbooks of deliveries.