Summary
Overview
Work History
Education
References
Timeline
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RITA LAZO-PEREZ

RITA LAZO-PEREZ

AUSTIN

Summary

As an experienced sales professional with over 13 years of success, I have honed my skills in building strong relationships and exceeding sales targets. My customer centric approach is grounded in great hospitality skills that ensure that my clients receive exceptional service every time. I am self-motivated and goal-oriented, consistently striving to meet and exceed my targets while fostering long-term relationships with my clients.

Overview

16
16
years of professional experience

Work History

Patient Service Specialist

Aspire Allergy & Sinus
11.2016 - Current
  • Process an average of 100 inbound and outbound calls daily
  • Process new patient referrals
  • Reporting/ KPI's
  • Assist in Provider Relations
  • Assist in training and development on processes and new systems

Store Manager

Title Max
01.2013 - 01.2016
  • Managed customer accounts, ensured timely payments, and collected past due accounts
  • Mentored and developed Customer Service Representatives
  • Increased store profitability through customer relationship development, community involvement, and marketing
  • Assisted General Manager with managing store's operating expenses, preparing and analyzing company reports, and driving sales and customer retention
  • Maintained customer files in accordance with company policies and procedures
  • Accurately determined loan values based on vehicle appraisal, made daily bank deposits, accepted customer payments, and processed vehicle liens.

General Manager

Flexi Compras
01.2013 - 01.2015
  • Controlled Profit and Loss (PnL), managed rent-to-own accounts totaling in yearly revenue of 1.5 million
  • Scheduled managers and employees, controlled labor costs, and forecasted weekly sales
  • Ensured accurate payroll for all employees and trained new hires
  • Developed employee career paths in accordance with company policy and completed inventory counts
  • Provided exceptional customer service, handled complaints, and performed quality assurance checks
  • Coordinated deliveries to be conducted in a timely manner.

Assistant Manager

Chuck E. Cheese
01.2008 - 01.2013
  • Conducted regular inventory counts, trained staff on delivering outstanding customer service, and performed maintenance on arcade games and facilities
  • Implemented sales contests, created unique recognition and reward programs, and booked events
  • Reported incidents involving customers/employees to company claim department
  • Built sales and maximized profits through cost control procedures, financial accounting, inventory levels, and labor management.

Lead Birthday Coordinator

Snip Its
01.2009 - 01.2012
  • Marketed through phones, emails, letters, and promotional event booths
  • Hosted parties for groups ages six to twelve, accepted payments and processed transactions
  • Increased revenue through suggestive selling and regularly met or exceeded sales goals
  • Maintained high customer service scores.

Education

Diploma -

Travis High School
Austin, TX
01.2011

References

  • Erika Durate, Eddykah@yahoo.com, 630-999-3327
  • Anthony Fowler, Anthony.fowler731@gmail.com, 215-605-0988
  • Abner Perez, Perez.abner28@gmail.com, 512-299-5939
  • Lori Garcia, Tigger78745@gmail.com, 512-750-2301

Timeline

Patient Service Specialist

Aspire Allergy & Sinus
11.2016 - Current

Store Manager

Title Max
01.2013 - 01.2016

General Manager

Flexi Compras
01.2013 - 01.2015

Lead Birthday Coordinator

Snip Its
01.2009 - 01.2012

Assistant Manager

Chuck E. Cheese
01.2008 - 01.2013

Diploma -

Travis High School

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RITA LAZO-PEREZ