Rita Long
Largo,FL
Summary
Dependable school bus driver with a strong focus on student safety and punctuality. Expert in incident reporting and behavior management, ensuring a supportive environment for all passengers.
Overview
42
42
years of professional experience
Work History
School Bus Driver
MSD Of Warren Township
Indianapolis, IN
05.2007 - 03.2026
- Ensured student safety by adhering to established transportation protocols and traffic laws.
- Conducted pre-trip inspections to maintain vehicle readiness and compliance with safety regulations.
- Assisted students in boarding and disembarking, fostering a supportive environment for all passengers.
- Monitored student behavior during transit, addressing issues proactively to minimize disruptions.
- Communicated effectively with school administration regarding schedule changes or incidents on routes.
Customer Service Representative
USAIRWAYS
Indianapolis, IN
04.1984 - 01.2002
- Delivered exemplary customer service, addressing inquiries and resolving issues efficiently.
- Collaborated with team members to streamline communication processes and enhance customer satisfaction.
- Managed reservations and ticketing systems, ensuring accuracy in bookings and changes.
- Trained new staff on company policies, procedures, and customer service best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
High School Diploma -
John Marshall High School
Indianapolis, INSkills
- Dependable and reliable
- Effective communication skills
- Safety-focused
- Safe driving practices
- Behavior management
- Incident reporting
- Commercial driving
- Special needs assistance
- Emergency procedures
- Passenger management
- Safety equipment usage
- Punctuality
- Defensive driving
- DOT regulations
- Weather condition driving
- Transporting students
- License endorsements
- Pre-trip inspections
Timeline
School Bus Driver
MSD Of Warren Township
05.2007 - 03.2026
Customer Service Representative
USAIRWAYS
04.1984 - 01.2002
High School Diploma -
John Marshall High School