Rita Mac
Silver Spring,MD
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
16
16
years of professional experience
Work History
Clinical Technician
Inova Alexandria Hospital
04.2021 - Current
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff and patients.
- Assisted patients with basic care needs.
- Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels.
- Equipped patients with assistance required for basic care.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Obtained blood specimens by performing venipunctures and finger sticks as needed times per day.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Used personal protective equipment correctly to protect coworkers and patients.
- Coordinated nursing care to be carried out according to facility guidelines and regulations.
- Worked with physicians and nurses in patience care excellence
- Liaised with patients regarding medical records and answered questions pertaining to evaluations
- Monitored patients and maintained detailed records for physician review
Unit Secretary
Inova Alexandria Hospital
04.2021 - Current
- Enhance office productivity by handling high volume of callers per day.
- Monitor inventory levels and advised management of need for replenishment.
- Manage incoming calls and directed to appropriate department.
- Provided information for patient admissions and discharges to foster timely processing.
- Execute administrative duties to facilitate unit tasks and meet team goals.
- Maintain rapport with physicians, nurse,s and other healthcare personnel.
- Answer telephone calls to offer office information, answer questions and direct calls to staff.
- Place new supply orders, managed inventory and restocked clerical spaces.
- Carry out front office duties utilizing data entry skills in framework of medical database.
- Supported office staff and operational requirements with administrative tasks
- Organized paperwork such as charts and reports for office and patient needs
Office Manager
Chari Early Learning Center
12.2009 - 04.2021
- Monitored students' academic, social and emotional progress and recorded in individual files.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Identified signs of emotional and developmental problems in children and reported to parents.
- Addressed behavioral and learning issues with parents and daycare management.
- Nurtured supportive learning environment, often used as model for other classrooms.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Maintained and fostered positive and constructive interactions with staff, families and children.
- Taught students basic academic, behavioral and social skills.
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
Health Unit Coordinator
Holy Cross Hospital
06.2008 - 06.2009
- Utilize multiple computerized systems to ensure phone calls and medical orders are received, screened and routed appropriately to proper departments
- Answers patient call lights and assist as needed on patient floor
- Operated multi-line telephones, copiers, fax machines, printers, and paging systems
- Assist nurses and techs on floor as needed
- Translation English/Spanish
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with different departments for admission and discharge of patients as directed by charge nurse.
- Executed record filing system to improve document organization and management.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Completed skilled administrative work to support all office staff and operational requirements.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Education
Associate of Arts - Health Administration
Trinity Washington University
Washington, DC06.2022
Dental Assistant - Dental X ray Certification
Northern Virginia Community College
Annandale, VA2001
High School Diploma -
William Cullen Bryant High School
Long Island City, NY1996
Skills
- Glucose Monitors and Meters
- Urinalysis
- Specimen Collection
- Epic Software
- Patient Confidentiality
- Patient Identification
- Data Recording
- Specimen Labeling Procedures
- Fluid Intake Monitoring
- Team Leader
- Glucose Testing
- Patient Safety
- Operating EKG Equipment
- Post-Surgical Care
- Finger Pricks
- Cleaning and Organizing
Languages
Spanish
Native or Bilingual
Timeline
Clinical Technician
Inova Alexandria Hospital
04.2021 - Current
Unit Secretary
Inova Alexandria Hospital
04.2021 - Current
Office Manager
Chari Early Learning Center
12.2009 - 04.2021
Health Unit Coordinator
Holy Cross Hospital
06.2008 - 06.2009
Associate of Arts - Health Administration
Trinity Washington University
Dental Assistant - Dental X ray Certification
Northern Virginia Community College
High School Diploma -
William Cullen Bryant High School
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