Rita-Mae Hatch
Lynden,WA
Summary
Dynamic professional with a proven track record in wellness advocacy and financial services, notably at Doterra Essential Oils and WECU. Expert in health promotion and customer service, demonstrated through effective educational outreach and superior client support. Skilled in cash management and mindfulness practices, achieving significant improvements in customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Wellness Advocate
Doterra Essential Oils
01.2025 - Current
- Conducted product demonstrations showcasing proper use of essential oils and other tools related to improving wellbeing.
- Utilized social media platforms to share educational content about wellness topics, increasing brand visibility online.
- Collaborated with healthcare professionals to provide clients with comprehensive wellness support.
Vault Teller/Lead Teller
Industrial Credit Union
01.2023 - 09.2024
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
- Properly processed deposits, withdrawals and payments for customers daily.
Vault Teller
WECU
10.2019 - 12.2020
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Properly processed deposits, withdrawals and payments for customers daily.
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
Contact Center Representative
WECU
06.2017 - 09.2018
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
Teller
WECU
06.2015 - 05.2017
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Sales Associate
Burlington Coat Factory Distribution Center
02.2014 - 04.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Alpha And Omega Academy
Fallbrook, CA01-2012
Skills
- Managing Cash
- Customer Service
- Retail Service
- Self-care techniques
- Physical fitness
- Mindfulness practices
- Health promotion
Timeline
Wellness Advocate
Doterra Essential Oils
01.2025 - Current
Vault Teller/Lead Teller
Industrial Credit Union
01.2023 - 09.2024
Vault Teller
WECU
10.2019 - 12.2020
Contact Center Representative
WECU
06.2017 - 09.2018
Teller
WECU
06.2015 - 05.2017
Sales Associate
Burlington Coat Factory Distribution Center
02.2014 - 04.2015
High School Diploma -
Alpha And Omega Academy
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