Rita-Marie DeLuca
Mastic Beach,NY
Summary
A dynamic professional with a proven track record at F&R Payroll Services, enhancing customer satisfaction through exceptional service and efficient cash management. Demonstrates a strong work ethic and professionalism, complemented by excellent time management skills. Achieved significant improvements in transaction accuracy, contributing to a positive and welcoming work environment.
Overview
11
11
years of professional experience
Work History
Teller
F&R Payroll Services
10.2020 - Current
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Referred customers to other banking departments for specialized services.
- Monitored and verified suspicious activity on customer accounts.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Busser
The All-Star Bowling
06.2016 - 05.2017
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Assisted with bussing tables and cleaning up spills.
- Processed payments for orders and provided customers with change.
- Assisted wait staff with timely food delivery and guest requests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Provided support during special events, ensuring seamless operations despite increased demands.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Reset and cleaned tables quickly to prepare for new customers.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Daycare Assistant
Kids Cottage
01.2018 - 01.2020
- Monitored daily sign-in/sign-out logs for accurate attendance tracking, helping to maintain a secure and orderly facility.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Taught children to organize toys, wash hands, and share by leading by example.
- Promoted learning and social development through structured and unstructured playtime.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Created engaging sensory-based activities that stimulated cognitive development in young learners.
- Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Managed classroom behavior with clear expectations and consistent reinforcement strategies, fostering a respectful atmosphere.
- Contributed to positive parent-teacher relationships through effective communication and regular updates on children''s progress.
- Restocked supplies and personal hygiene products for use by students.
- Collaborated with lead teacher to develop daily schedules, lesson plans, and curriculum for diverse age groups.
- Coordinated engaging arts-and-crafts projects for students to express their creativity while developing fine motor skills.
- Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
- Read stories, sang songs and facilitated creative play.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Documented children's growth and development.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Created and implemented activities to promote language development.
- Assisted in potty training and toilet hygiene.
Guest Services Associate
Splish Splash Water Park
05.2014 - 09.2014
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Engaged guests entering facility and offered to assistance with wayfinding.
- Provided guest relations, schedule development, data management and payment processing.
- Interacted with customer service team to deliver consistent, exceptional service to all guests.
- Resolved guest complaints with professionalism, resulting in improved customer relations and repeat business.
- Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.
- Gave information about area attractions and provided directions.
Sales Associate
Suffolk County Community College, Bookstore
08.2013 - 02.2014
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Answered customer questions about sizing, accessories, and merchandise care.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Solved customer challenges by offering relevant products and services.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked effectively in fast-paced environments.
Education
None - Art
Suffolk County Community College
Riverhead, NYHigh School Diploma - Gender Studies
William Floyd High School
Mastic Beach, NY06.2013
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Positive
- Cash handling and management
- Friendly
- Goal-oriented focus
- Patience and empathy
- Stress tolerance
- Cheerful
- Reliable
- Customer service
Timeline
Teller
F&R Payroll Services
10.2020 - Current
Daycare Assistant
Kids Cottage
01.2018 - 01.2020
Busser
The All-Star Bowling
06.2016 - 05.2017
Guest Services Associate
Splish Splash Water Park
05.2014 - 09.2014
Sales Associate
Suffolk County Community College, Bookstore
08.2013 - 02.2014
None - Art
Suffolk County Community College
High School Diploma - Gender Studies
William Floyd High School
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