Rita Martin
Marion,OH
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
1099 Self Employed
Self Employed Services
Marion, OH
06.2022 - Current
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Understood and followed oral and written directions.
- Adhered to company policies and procedures for handling outbound calls.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Established long-lasting relationships with new and existing customers through warm, personable and knowledgeable phone interactions.
- Utilized positive language in order to provide an effective resolution for all customers' inquiries or complaints.
- Followed up with customers to ensure resolution of their issues or concerns.
Manager, Assistant Manager, Cashier
Englefield Oil
Marion, OH
10.2018 - 03.2022
- Daily operations, hire and fire, make schedules, send payroll, take inventory, place weekly orders, train new employees, cover call offs, make food for deli area, handle vendors
- Recruited and trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Conducted quality, timely performance feedback and performance appraisals.
- Reviewed completed work to verify consistency, quality and conformance.
- Maintained adequate staffing to meet objectives within budget.
- Created monthly reports for senior management summarizing operational performance metrics.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Personal Care Aides
RHAM
06.2010 - 08.2018
- Administer basic health care or medical treatments
- Document client health or progress
- Maintain client information or service records
- Monitor health or behavior of people or animals
- Develop plans for programs or services
- Provide counsel, comfort, or encouragement to individuals or families
- Drive vehicles to transport patrons
- Prepare foods or meals
- Perform housekeeping duties
- Assist individuals with special needs.
Education
High school - General
River Valley High School
Caledonia, OH06.1997
Skills
- Self-Directed
- Active Listening
- Research
- Verbal Communication
- Written Communication
- Analytical Thinking
- Inbound and Outbound Calling
- Scheduling
- Positive and Professional
- Computer Proficiency
- Problem Resolution
References
- 740-262-7040, Worked with me, LeeAnn Jenkins
- 740-751-2420, Worked with me, Marsha Rowland
- 740-361-2195, Mentored me, Shasta McDole
Affiliations
- Concerts
- Reading
- Baking
Languages
English
Native/ Bilingual
Timeline
1099 Self Employed
Self Employed Services
06.2022 - Current
Manager, Assistant Manager, Cashier
Englefield Oil
10.2018 - 03.2022
Personal Care Aides
RHAM
06.2010 - 08.2018
High school - General
River Valley High School
Similar Profiles
MARÍA ELÍZABETH FREIREMARÍA ELÍZABETH FREIRE
Entrepreneur at Self Employed ServicesEntrepreneur at Self Employed Services
Gary LimGary Lim
Professional Stock Trader at Self Employed ServicesProfessional Stock Trader at Self Employed Services
Travon DelgadoTravon Delgado
Mobile Barber at Self Employed ServicesMobile Barber at Self Employed Services
Asela LiyanageAsela Liyanage
UBER Driver at Self Employed ServicesUBER Driver at Self Employed Services
Celia S CoxCelia S Cox
Shears Operator at Whirlpool CooperationShears Operator at Whirlpool Cooperation