Rita May
Pikeville,Kentucky
Summary
Dynamic Assistant Store Manager with a proven track record at Family Dollar, excelling in customer service and engagement, and inventory control. Leveraged problem-solving and leadership skills to enhance store performance and foster a positive work culture. Achieved significant improvements in customer satisfaction and operational efficiency, demonstrating a keen eye for detail and a commitment to excellence.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Family Dollar
06.2020 - 09.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Substitute Teacher, K-5
Pike County School District
08.2019 - 02.2020
- Managed daily classroom routines efficiently, promoting a structured environment conducive to learning.
- Established clear expectations for behavior and consistently enforced consequences in order to maintain an orderly classroom conducive to learning.
- Enhanced classroom management skills by implementing clear expectations and consistent consequences for behavior.
- Developed strong relationships with students, fostering a positive learning environment that promoted academic growth.
Education
Associate Of Science - Medical Insurance Billing
Ultimate Medical Academy - Clearwater
Clearwater, FL05.2012
Pike County Central High School
Pikeville, KY05.2008
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- Time Management
- Team Building and Leadership
- Attention to Detail
- Work Planning and Prioritization
- Workforce Management
Timeline
Assistant Store Manager
Family Dollar
06.2020 - 09.2024
Substitute Teacher, K-5
Pike County School District
08.2019 - 02.2020
Associate Of Science - Medical Insurance Billing
Ultimate Medical Academy - Clearwater
Pike County Central High School
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