Rita mbathas
Silver spring
Summary
Service-oriented professional with solid background in leading teams to achieve high standards in customer service. Adept at guiding and motivating teams to meet dynamic service needs, ensuring consistent and reliable service delivery. Exhibits excellent communication and interpersonal skills to drive collaborative success and positive results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Leader in the Restaurant
Chipotle Grill
08.2016 - Current
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
- Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
- Established a high level of trust with clients by consistently delivering on commitments and maintaining open lines of communication.
Aircraft Cabin Cleaner
Employe
03.2024 - 06.2024
- Enhanced cabin cleanliness by thoroughly vacuuming, dusting, and sanitizing all surfaces.
- Assisted in training new employees on best practices for cabin cleanliness and sanitation techniques.
- Complied with company protocols regarding lost-and-found items, ensuring proper documentation and storage procedures were followed.
- Reduced risk of illness transmission with proper disposal of waste materials, including biohazardous items.
- Maintained a safe and hygienic environment for passengers by diligently disinfecting high-touch areas.
Education
High School Diploma -
Lycee of Rapids
Central Africa Repubic06-2011
Certification
trainer certificate
Languages
French
Native or Bilingual
Timeline
Aircraft Cabin Cleaner
Employe
03.2024 - 06.2024
Service Leader in the Restaurant
Chipotle Grill
08.2016 - Current
High School Diploma -
Lycee of Rapids
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