Summary
Overview
Work History
Education
Skills
Affiliations
Websites
Timeline
Generic
Rita McWilliams

Rita McWilliams

Roswell,GA

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

18
18
years of professional experience

Work History

Holistic Health Consultant

Synergy Health And Wellness
05.2010 - 04.2022
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Skilled at working independently and collaboratively in a team environment.
  • Analyzed problematic areas to provide recommendations and solutions.
  • Self-motivated, with a strong sense of personal responsibility.
  • Developed and updated website and social media pages to market goods and services
  • Obtained key funding to get business moving at early stages
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
  • Established mission, vision and day-to-day expectations for business
  • Remained calm and professional in stressful circumstances, effectively diffused tense situations
  • Managed daily operations, client relations and IT
  • Evaluated development strategy, effectiveness and prepared alternative approaches to exceed goals
  • Exercised organizational leadership practices, communicated business vision to achieve sales goals.

Front Office Supervisor

The Peabody Hotel
03.2006 - 05.2010
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Dispersed petty cash to employees and collected and managed receipts.
  • Kept close eye on front desk to promptly address and resolve issues
  • Fielded complaints from clients and customers, rectified issues
  • Defined and documented office procedures by updating SOPs and planning comprehensive training for administrative support staff
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members
  • Organized resources and staff necessary to handle requirements and maintain strong service levels
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety
  • Conducted transactions, confirmed patient information and processing according to standard protocol
  • Maintained important files, running reports and delivering updates on occupancy and revenue
  • Met budget targets and quality standards by proactively leading team members and monitoring operations
  • Oversaw CRM updates and backups, report generation and troubleshooting requisition
  • Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.

Retail Sales Associate

Dillard's Retail
06.2004 - 09.2007
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers by answering questions and locating merchandise
  • Provided assistance in finding requested items, helping boost customer satisfaction and retention
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflict
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
  • Initiated friendly conversation with customers to determine level of assistance required
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales
  • Calculated pricing, applied discounts and collected payments to process transactions
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient
  • Created price tags and merchandise signs for new items
  • Engaged positively with each customer, providing professional and polite support for sales and service needs
  • Responded to customer questions about products and services
  • Assisted in ringing up sales at registers and bagging merchandise
  • Helped customers select products best fitting personal needs
  • Operated cash registers, scanners and computers to itemize and total customer purchases
  • Supported managers with organizing store and showcasing new items in eye-catching displays
  • Drove sales using upselling and cross-selling strategies.

Education

Currently Attending - Holistic Health

Southwest Institute of Spiritual Arts
Arizona
05.2024

Associate - General Studies

Shorter College
5.2006

High School Diploma -

Parkview Magnet High School
5.2003

Skills

  • Training and Development
  • CRM Software Proficiency
  • Self-Motivated
  • Good Telephone Etiquette
  • Decision-Making
  • Flexible and Adaptable
  • Teamwork and Collaboration
  • Multitasking Abilities
  • PPE Compliance
  • Organization and Time Management

Affiliations

  • M3 Atlantas Boyband, m3planet.com: Assistant Manager
  • Unity Jazz Foundation, Unityjazzfoundation.org: Board member

Timeline

Holistic Health Consultant

Synergy Health And Wellness
05.2010 - 04.2022

Front Office Supervisor

The Peabody Hotel
03.2006 - 05.2010

Retail Sales Associate

Dillard's Retail
06.2004 - 09.2007

Currently Attending - Holistic Health

Southwest Institute of Spiritual Arts

Associate - General Studies

Shorter College

High School Diploma -

Parkview Magnet High School
Rita McWilliams