Rita McWilliams
Roswell,GA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
18
18
years of professional experience
Work History
Holistic Health Consultant
Synergy Health And Wellness
05.2010 - 04.2022
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Skilled at working independently and collaboratively in a team environment.
- Analyzed problematic areas to provide recommendations and solutions.
- Self-motivated, with a strong sense of personal responsibility.
- Developed and updated website and social media pages to market goods and services
- Obtained key funding to get business moving at early stages
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
- Established mission, vision and day-to-day expectations for business
- Remained calm and professional in stressful circumstances, effectively diffused tense situations
- Managed daily operations, client relations and IT
- Evaluated development strategy, effectiveness and prepared alternative approaches to exceed goals
- Exercised organizational leadership practices, communicated business vision to achieve sales goals.
Front Office Supervisor
The Peabody Hotel
03.2006 - 05.2010
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Dispersed petty cash to employees and collected and managed receipts.
- Kept close eye on front desk to promptly address and resolve issues
- Fielded complaints from clients and customers, rectified issues
- Defined and documented office procedures by updating SOPs and planning comprehensive training for administrative support staff
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members
- Organized resources and staff necessary to handle requirements and maintain strong service levels
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety
- Conducted transactions, confirmed patient information and processing according to standard protocol
- Maintained important files, running reports and delivering updates on occupancy and revenue
- Met budget targets and quality standards by proactively leading team members and monitoring operations
- Oversaw CRM updates and backups, report generation and troubleshooting requisition
- Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
Retail Sales Associate
Dillard's Retail
06.2004 - 09.2007
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers by answering questions and locating merchandise
- Provided assistance in finding requested items, helping boost customer satisfaction and retention
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflict
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Initiated friendly conversation with customers to determine level of assistance required
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales
- Calculated pricing, applied discounts and collected payments to process transactions
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient
- Created price tags and merchandise signs for new items
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Responded to customer questions about products and services
- Assisted in ringing up sales at registers and bagging merchandise
- Helped customers select products best fitting personal needs
- Operated cash registers, scanners and computers to itemize and total customer purchases
- Supported managers with organizing store and showcasing new items in eye-catching displays
- Drove sales using upselling and cross-selling strategies.
Education
Currently Attending - Holistic Health
Southwest Institute of Spiritual Arts
Arizona05.2024
Associate - General Studies
Shorter College
5.2006
High School Diploma -
Parkview Magnet High School
5.2003
Skills
- Training and Development
- CRM Software Proficiency
- Self-Motivated
- Good Telephone Etiquette
- Decision-Making
- Flexible and Adaptable
- Teamwork and Collaboration
- Multitasking Abilities
- PPE Compliance
- Organization and Time Management
Affiliations
- M3 Atlantas Boyband, m3planet.com: Assistant Manager
- Unity Jazz Foundation, Unityjazzfoundation.org: Board member
Websites
Timeline
Holistic Health Consultant
Synergy Health And Wellness
05.2010 - 04.2022
Front Office Supervisor
The Peabody Hotel
03.2006 - 05.2010
Retail Sales Associate
Dillard's Retail
06.2004 - 09.2007
Currently Attending - Holistic Health
Southwest Institute of Spiritual Arts
Associate - General Studies
Shorter College
High School Diploma -
Parkview Magnet High School
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