Rita Miranda

Assisted customers buying phones and plans and took payments. Kept store clean and tidy.

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Educated clients on current promotional offerings and products using persuasive selling tactics.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
• Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
• Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
• Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
• Streamlined workflow for barista team members by implementing effective task delegation.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
• Optimized workflow processes for faster order completion, decreasing wait times for customers.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Cleaned counters, machines, utensils, and seating areas daily.
• Controlled line and crowd with quick, efficient service.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Maintained regular and consistent attendance and punctuality.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
• Maintained clean and organized workspace, ensuring welcoming environment for customers.
• Implemented eco-friendly practices, significantly reducing waste and promoting sustainability within cafe
• Conducted regular quality control checks to uphold highest standards of food and beverage service.
• Elevated coffee quality and consistency using precise measurements and techniques for every order.
• Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
• Initiated customer feedback system to gather insights for continuous improvement of service and product offerings.
• Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.