Rita Mkrtchyan
Pasadena,CA
Summary
Healthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals.
Overview
8
8
years of professional experience
Work History
Office Administrator
Trinity Home Health Care, INC
05.2023 - Current
- Responsible for the running of all aspects of the office and for providing efficient administrative support across the practice.
- Completed entries for care plans to accurately document and report patient progress.
- Scheduled and coordinated patients home visit appointments.
- Interacted with patients by phone, or email to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and operated the electronic health records and billing system.
Customer Service
Mante House
06.2015 - 08.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Ability to answer numerous phone calls per day.
- Delivered orders in an organized and fast paced manner.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Internship Student
Concierge Pharmacy
01.2022 - 05.2022
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Ensuring all forms and logs are up to date.
- Organizing medications for deliveries throughout the day.
- Emailing and faxing doctor prescription orders.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
Education
Bachelor of Science - Health Administration
California State University Northridge
Northridge, CA05.2022
Associate of Arts - Social And Behavioral Science
Los Angeles Valley College
Van Nuys, CA05.2020
Skills
- Excellent organizational skills with the ability to multi-task, problem solve, and manage patient profile
- Knowledge in various computer software ( ie,Microsoft Office Suite, SPSS Statistics, Excel, Powerpoint, Kinnser Software)
- Excellent interpersonal skills with the ability to solve complex problems and situations
- Demonstrated strong written and oral communication skills
- Bilingual English & Armenian
Additional Information
References available upon request
Timeline
Office Administrator
Trinity Home Health Care, INC
05.2023 - Current
Internship Student
Concierge Pharmacy
01.2022 - 05.2022
Customer Service
Mante House
06.2015 - 08.2023
Bachelor of Science - Health Administration
California State University Northridge
Associate of Arts - Social And Behavioral Science
Los Angeles Valley College
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