Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rita Mong

Medford

Summary

With a proven track record at CVS Pharmacy and Walgreens, I excel in streamlining pharmacy operations and enhancing customer satisfaction. My expertise in insurance billing and exceptional teamwork skills have significantly improved service efficiency. I'm known for my ability to resolve customer issues promptly, ensuring a seamless service experience. When I am with a company I’ll always think long term with the company and set a goal every day for myself to make work more efficient. I am responsible for my work and my actions.

Overview

7
7
years of professional experience

Work History

Pharmacy Clerk

CVS Pharmacy
03.2023 - 03.2024
  • Processed insurance claims efficiently to ensure timely medication coverage for patients.
  • Utilized computer systems to efficiently manage pharmacy operations and ensure accurate record-keeping.
  • Managed cash register operations, maintaining accuracy and providing excellent customer service.
  • Collaborated effectively with team members to ensure smooth and efficient operations.
  • Trained new team members on cash handling procedures and customer service standards.
  • Managed cash register operations for pharmaceutical purchases, maintaining accuracy and customer satisfaction.

Shift Lead Manager

Walgreens
03.2017 - 12.2022
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Managed pharmacy staff to maintain high standards of customer service and accuracy.
  • Leveraged computer skills to enhance operational workflow and support team management.
  • Handled cash transactions accurately and efficiently.
  • Balanced cash transactions to ensure accurate daily financial records.
  • Directed inventory management to maintain precise stock records and enhance operational efficiency.
  • Orchestrated shift schedules to achieve seamless workflow and coverage.

Customer Service Representative

McClane
01.2022 - 03.2022
  • Handled customer interactions professionally to maintain positive relationships and resolve issues.
  • Processed customer orders accurately and efficiently, ensuring a seamless purchasing experience.
  • Managed customer interactions over the phone to ensure prompt assistance and support.
  • Facilitated the smooth processing of customer orders.
  • Completed and processed necessary paperwork efficiently.

Key Holder

99 Cents Only
03.2019 - 03.2022
  • Assisted customers with professionalism, maintaining a welcoming environment and promptly resolving concerns.
  • Managed cash handling processes to maintain compliance with company policies.
  • Utilized computer skills to efficiently manage store operations and enhance customer service.
  • Organized and replenished stock to maintain optimal inventory levels.
  • Conducted accurate register counts to ensure financial accountability.

Cashier

Berkeley Bowl
04.2017 - 10.2017
  • Executed cash handling duties with attention to detail, ensuring accurate transaction processing.
  • Provided exceptional customer service by efficiently handling transactions and addressing inquiries to ensure a positive shopping experience.
  • Processed customer payments and provided correct change.

Education

Diploma -

Oakland High School
Oakland, CA
06.2012

Skills

  • Answering customer questions
  • Stocking shelves
  • Patient confidentiality
  • Verifying orders
  • Inventory counting
  • Data entry proficiency
  • Records updating
  • Medication labels
  • Order fulfillment
  • Receiving incoming supplies
  • Stock management
  • Insurance billing
  • Prescription processing
  • Medication dispensing
  • Insurance verification
  • Interpreting orders
  • Secure storage of medications
  • Report preparation
  • Cash handling accuracy
  • Processing payments
  • Drug inventory control
  • Pharmacy operations
  • Counter support
  • Resolving customer issues
  • Ordering and stocking
  • Order coordination
  • FDA and HIPAA compliance
  • Data entry
  • Customer care standards
  • Customer service
  • Patient safety
  • Relationship building
  • Cash register operations
  • Order processing
  • Recordkeeping skills
  • Critical thinking
  • Payment processing
  • Insurance claim filing
  • Pharmacy protocols
  • Employee training
  • Collaboration and teamwork
  • Managing customer complaints
  • Database software
  • Medication storage and labeling
  • New employee orientation
  • Pharmaceutical supply storage
  • Supply management
  • Customer identification checks
  • Document faxing and copying
  • Operations support
  • Patient records management
  • Cash handling
  • Retail management
  • Electronic refill request processing
  • Teamwork
  • Problem-solving
  • Cleaning and sanitizing
  • Multitasking Abilities
  • Bi-lingual
  • Authorization
  • Injections
  • ICD-10 coding
  • Medicare/Medicaid
  • Type 40wpn
  • Open/Close
  • Record/Filing
  • Immunizations
  • Biohazard control
  • Patient check in / out
  • Referral specialist
  • Multi-line phone
  • Knowledge Epic
  • Dependable
  • Train employee
  • Team player

Languages

Thai
Native or Bilingual
Cambodian
Native or Bilingual

Timeline

Pharmacy Clerk

CVS Pharmacy
03.2023 - 03.2024

Customer Service Representative

McClane
01.2022 - 03.2022

Key Holder

99 Cents Only
03.2019 - 03.2022

Cashier

Berkeley Bowl
04.2017 - 10.2017

Shift Lead Manager

Walgreens
03.2017 - 12.2022

Diploma -

Oakland High School

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Rita Mong