Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rita Moore

Eldorado,IL

Summary

Customer-oriented Manager successful at troubleshooting and handling customer support issues in a timely manner.

Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.

Customer Service Manager with more than 25 years of professional customer service and leadership experience.

Customer Service Manager experienced with all facets of the hiring, training, coaching and development processes of Call Center Representatives.

Hands-on Customer Service Manager effective in motivating others to reach their optimum potential.

Overview

22
22
years of professional experience

Work History

Customer Experience Agent

Web Service Co
Redondo Beach, Co
05.1980 - 10.2002
  • Acted professionally and patiently when addressing negative customer feedback.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Met or exceeded service and quality standards every review period.
  • Gathered and verified all required customer information for tracking purposes.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Managed high call volume with tact and professionalism.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Accurately documented, researched and resolved customer service issues.
  • Oversaw call center employees to ensure customer satisfaction goals were consistently met.
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
  • Initiated operations improvements to improve overall call center productivity.

Office Supervisor

Web Service Co.
New Orleans, La
06.1998 - 10.2002
  • Developed new process for employee evaluation which resulted in marked performance improvements.
  • Worked directly with [departments, clients, management] to achieve [result] .
  • Supported Chief Operating Officer with daily operational functions.

Education

High School Diploma - undefined

Northglenn High School
Northglenn, CO
1980

Skills

  • Skilled in call center operations
  • Multi-line phone operation proficiency
  • Adheres to customer service procedures
  • Committed to maintaining data integrity
  • Strong problem solving aptitude
  • Customer service award
  • Completed telephone training seminar

Timeline

Office Supervisor

Web Service Co.
06.1998 - 10.2002

Customer Experience Agent

Web Service Co
05.1980 - 10.2002

High School Diploma - undefined

Northglenn High School

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Rita Moore