Rita Moore
Pueblo,CO
Summary
Dynamic customer service professional with a proven track record at Alliant Power, excelling in organization and communication. Recognized for enhancing customer satisfaction through effective problem-solving and meticulous attention to detail. Adept at multitasking and training new team members, contributing to improved team performance and streamlined operations.
Customer service professional with extensive administrative support experience. Proven ability to streamline office operations and enhance customer satisfaction. Known for effective team collaboration and adaptability to changing needs. Expertise in communication and problem-solving.
Experienced with customer service and administrative support. Utilizes effective communication and organizational skills to manage tasks efficiently. Track record of enhancing customer satisfaction and maintaining accurate records.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
25
25
years of professional experience
Work History
Customer Service/Administrative Assistant
Alliant Power
10.2014 - Current
- Maintained accurate records of customer interactions, transactions, comments, and complaints in the database system.
- Expedited order processing and delivery schedules, ensuring timely delivery of products and services.
- Conducted regular follow-ups with clients to ensure complete satisfaction with products or services provided.
- Provided support during peak hours as needed, demonstrating flexibility and commitment to meeting both individual performance goals and team objectives.
- Managed high-volume calls, emails, and chat queries to provide prompt assistance to customers.
- Assisted in training new team members on company policies, software applications, and best practices for exceptional customer service.
- Handled escalated customer complaints with professionalism and diplomacy, resulting in satisfactory resolutions for both the company and the client.
- Coordinated with vendors/suppliers as necessary to expedite product shipments or resolve inventory discrepancies affecting customers'' orders.
- Supported management in improving departmental procedures for streamlined customer interactions.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Cashier Team Lead
IKEA
07.2011 - 07.2014
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Worked with floor team and managers to meet wide range of customer needs.
Inventory Specialist
RGIS Inventory Services
10.2000 - 06.2010
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Conducted regular inventory audits to ensure stock levels were accurately maintained, minimizing discrepancies.
- Facilitated training sessions for new staff on inventory management software, boosting team productivity.
Education
High School Diploma -
Centennial
Pueblo06-1990
Skills
- Organization
- Scheduling appointments
- Billing and invoicing
- Customer focus
- Typing speed
- Teamwork
- Multitasking and time management
- Fast learner
- Customer service
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
Timeline
Customer Service/Administrative Assistant
Alliant Power
10.2014 - Current
Cashier Team Lead
IKEA
07.2011 - 07.2014
Inventory Specialist
RGIS Inventory Services
10.2000 - 06.2010
High School Diploma -
Centennial
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