Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Work History
Production Assistant
Kent Jeppesen Insurance Agent
2004 - 2005
Performed daily tasks to ensure efficient production workflow. Entered information for property and casualty insurance.
Operated basic production tools and equipment under supervision.
Customer service and phone skills
Helped coordinate schedules and logistics for various production activities.
Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
Oversaw calendar to assist in coordinating daily production schedule.
Business Office Manager
Fremont Telcom
1996 - 2004
Managed daily operations to ensure efficient workflow in business office.
Managed 30 + phone calls per day from customers
Coordinated scheduling and communication between departments to enhance collaboration.
Implemented office policies and procedures to improve overall efficiency and compliance.
Maintained accurate records of financial transactions and processed invoices timely.
Developed training materials for new staff, promoting effective onboarding practices.
Analyzed office processes to identify areas for improvement, enhancing productivity.
Updated reports, managed accounts, and generated reports for company database.
Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
Ensured compliance with company policies and industry regulations through regular audits and process updates.
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Implemented employee training programs, increasing overall staff competency and reducing skills gaps.
Streamlined office communications by creating clear channels for information sharing and collaboration among team members.
Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
Enhanced office operations efficiency by streamlining filing systems and digitizing essential records.
Standardized document handling procedures to enhance accessibility and retrieval times for critical information.
Coordinated office events and staff training sessions, boosting morale and enhancing skill sets across team.
Led team meetings to foster collaborative environment, improving cross-departmental communication and project outcomes.
Improved client satisfaction by developing customer feedback system and addressing concerns promptly and effectively.
Conducted performance evaluations and provided constructive feedback, leading to significant improvements in individual and team performance.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Defined clear targets and objectives and communicated to other team members.
City Clerk/Treasurer
City of St. Anthony, Idaho
1992 - 1996
Managed city records and documentation, ensuring compliance with legal standards and regulations. Accounts Payable and Payroll
Facilitated city council meetings by preparing agendas, minutes, and relevant materials for distribution.
Coordinated public inquiries and requests for information, enhancing community engagement and transparency.
Maintained accurate voting records and facilitated election processes in alignment with state laws.
Assisted in the development of municipal policies and procedures to improve operational efficiency.
Trained new staff on office protocols, promoting consistency in administrative practices.
Collaborated with department heads to support strategic initiatives related to city governance and operations.
Managed city records, ensuring timely updates and accurate documentation for public access.
Facilitated communication between city departments, improving interdepartmental collaboration and operational efficiency.
Assisted in budget prep, expenditure review, and budget administration.
Updated documents such as municipal codes and city charters.
Supported municipal elections by preparing and distributing ballots, training election officers and tabulating results.
Coordinated with various city departments to compile and submit necessary reports, contributing to effective governance.
Maintained professional relationships with constituents, addressing concerns and providing information on local government operations.
Supervised office staff to ensure efficient completion of daily tasks while maintaining a positive work environment.
Assisted in the preparation of annual budgets, contributing to prudent financial management of municipal resources.
Collaborated with legal counsel to review contracts and agreements, safeguarding the city's interests in all transactions.
Improved efficiency by streamlining City Clerk office procedures and implementing new technologies.
Monitored budget expenditures throughout the fiscal year-ensuring responsible use of taxpayer funds.
Provided exceptional customer service when responding to inquiries from residents and visitors regarding city services or policies.
Supported election processes by managing voter registration records and coordinating polling locations, contributing to an organized voting experience for residents.
Coordinated city council meetings, ensuring smooth proceedings and effective decision-making processes.
Administered oaths of office for elected officials, upholding the integrity of the democratic process within the community.
Performed routine data entry or document management.
Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
Stayed up-to-date on Idaho laws and licensing requirements to complete accurate and efficient reviews.
Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
Researched information in municipal archives upon request of public officials or private citizens.
Issued public notification of official activities or meetings.
Participated in staff training programs to continuously enhance knowledge on current best practices in municipal administration.
Implemented records management policies that protected sensitive information while promoting accessibility for research and reference purposes.
Responded to requests for information from public, other municipalities or state and federal legislative offices.
Informed customers by mail or telephone of additional steps needed to obtain licenses.
Deputy Assessor
Fremont County
1989 - 1992
Titled and registered motor vehicles.
Issued license plates.
Worked with State of Idaho to be certain to comply with current codes and laws.