Rita Nanayaa Owusua
Hayward,California
Summary
Results-driven Relationship Manager with a strong track record in enhancing productivity and ensuring efficient task completion. Expertise in client relationship management, financial planning, and strategic sales techniques, leading to increased client satisfaction and retention. Exceptional communication and problem-solving skills foster successful interactions while adapting to diverse client needs. Aiming to leverage these competencies to drive continued growth and success in a dynamic environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Operations Manager (OPT)
Special Forces Protective Services
Oakland, CA
11.2024 - Current
Special forces Protective Services is security and risk management company specialized in high level executive protection, threat assessment and crisis response
- Ensure compliance with safety regulations and industry standards.
- Maintain accurate records of financial transactions and employee data.
- Educated operations team on best practices, company policies and service excellence standards.
- Assist the operation manager in organizing special events, such as security conferences or workshops, aimed at enhancing organizational performance.
Corporate Banking Relationship Manager
Amenfiman Rural Bank Limited
, Ghana
07.2018 - 02.2023
Amenfiman Rural Bank is a leading rural bank in Ghana, providing financial services to individuals, SMEs, and corporate clients.
- Evaluated and approved loan applications based on established criteria.
- Managed $9 million portfolio, achieving operational growth while sustaining PAR rate of 4.5%.
- Designed and executed data-driven methods to oversee financial performance.
- Advised on investment products, loans, and insurance to deliver tailored financial solutions.
- Performed financial analysis, forecasting, and reporting to aid in business decision-making.
Education
Master of Business Administration - Management and Operations
San Francisco Bay University
08.2024
B.A. - Business Administration (Human Resource Management)
Ghana Institute of Management and Public Administration
07.2019
Higher National Diploma (HND) - Marketing
Takoradi Polytechnic
07.2012
Skills
- Financial Analysis & Reporting
- Credit Delivery
- Risk Management & Compliance
- Process Automation
- Leadership & Collaboration
- Communication & Presentation
- Data Analytics Tools
- Financial Reporting Software
- CRM Platforms
- Project Management Tools
Projects And Achievements
- Automated Loan Portfolio Reporting System, Developed a system using Excel macros and VBA that automated the reporting process, reducing reporting time by 40%.
- Customer Segmentation Analysis for Growth, Conducted a segmentation analysis using Power BI, identifying high-value customers and increasing cross-sell opportunities by 15%.
- Best Relationship manager, 2018, 2020, 2022
Certification
- Diploma in Human Resource Management, Institute of Chartered Management, UK, 09/01/12
- Google Data Analytics Professional Certificate, In Progress
Leadership Experience
- Amenfiman Rural Bank Ltd, Head of Cluster Credit Officers and Sales Team, 2018-2023, Led and mentored the various credit and sales teams in my cluster.
- San Francisco Bay University, Student Engagement Coordinator, 2023-2024, Enhanced the university experience by organizing programs and activities that foster a sense of community, support academic success and encourage involvement in campus life.
Timeline
Assistant Operations Manager (OPT)
Special Forces Protective Services
11.2024 - Current
Corporate Banking Relationship Manager
Amenfiman Rural Bank Limited
07.2018 - 02.2023
Master of Business Administration - Management and Operations
San Francisco Bay University
B.A. - Business Administration (Human Resource Management)
Ghana Institute of Management and Public Administration
Higher National Diploma (HND) - Marketing
Takoradi Polytechnic
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