Rita Neves Bolin
Sho Pizza Bar
Nashville,TN
6
years of professional experience
Results-driven hospitality professional with over four years of experience in operational leadership and guest relations. Skilled in managing high-volume reservations and optimizing seating configurations, leading to enhanced revenue and elevated customer satisfaction in upscale dining settings.
Work History
Guest Relations & Reservations Coordinator
1 Year 4 Months- Spearheaded the development and execution of guest relations frameworks for a MICHELIN Bib Gourmand restaurant (recognized November 2025), consistently ensuring a seamless, elevated arrival experience.
- Managed high-volume reservation platforms, optimized daily seating configurations for main dining and premium chef-counter seating; successfully balanced heavy walk-in volume, reservations, and VIP bookings to maximize revenue and seat occupancy.
- Co-founded Sho’s dedicated events department; successfully coordinated and executed logistics and guest communications for both on-site buyouts and offsite events.
- Served as the first point of contact for high-profile guests, concierge networks, and regular patrons; built relationships that drove repeat business and remarkable feedback.
- Acted as the communication link between culinary teams, service staff, and external clients to guarantee flawless service execution, particularly during peak operating hours.
Hospitality Host / Front-of-House Ambassador
1 Year 8 Months- Delivered warm, professional hospitality, managed guest arrivals in a fast-paced, high-volume environment within one of the largest resort and convention destinations in the United States.
- Coordinated guest seating and table rotations using digital reservation systems, ensuring efficient dining room flow and minimal wait times during peak resort hours and convention rushes.
- Upheld resort-level standards for service excellence, guest communication, and conflict resolution, contributing to overall high guest satisfaction scores.
- Communicated effectively across front-of-house and back-of-house teams to maintain real-time updates on table availability and accommodate special guest requests or VIP needs.
Food & Beverage Shift Lead
1 Year- Led service shifts and supervised dining room operations, ensuring strict adherence to the hospitality standards of The Leading Hotels of the World.
- Assisted in the coordination, physical setup, and execution of private hotel events and banquets, transforming spaces to meet precise client specifications while upholding luxury brand aesthetics.
- Delivered highly detailed, à la carte fine dining service across varying shifts, including premium dinner services and a luxury, non-buffet breakfast concept tailored to international hotel guests.
- Managed weekly ordering and inventory procurement for front-of-house operations, successfully balancing stock levels, minimizing waste, and coordinating with suppliers.
- Rotated across specialized departments, providing key operational support to the hotel's artisanal bakery and In Dining Room to maintain seamless service.
- Acted as a point of contact on the floor, managing guest inquiries, accommodating VIP preferences, and swiftly resolving any service challenges.
Food & Beverage Ambassador / Server
10 Months- Team member during reopening (post-COVID), successfully adapting to evolving health protocols while restoring world-class service standards.
- Supported comprehensive daily front-of-house operations at the River Lounge Restaurant & Bar, high-end table service, and floor efficiency.
- Assisted with the selection, organization, and delivery of luxury guest amenities, ensuring a highly personalized experience for diverse guests.
Food & Beverage Shift Lead
11 Months- Executed daily operations and led service shifts adhering to Ritz-Carlton Gold Standards of hospitality, ensuring personalized, anticipatory service.
- Demonstrated agility during 2020 phased re-openings, actively cross-training and supporting diverse culinary concepts: fine dining, room service, and high-volume outlets across the luxury resort.
- Acted as a point of contact for resort guests, resolving special requests and building relationships.
- Trained and mentored new staff on service protocols and hotel standards.
Education
Bachelor of Science - Business Management
Post-Graduate Certificate - Hotel Management
Skills
Operational Leadership
Reservation and Capacity MGMT
Event Coordination
VIP & Client Relations
Cross-Functional Communication
High-Volume Guest Relations
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Limited Working
Timeline
Guest Relations & Reservations Coordinator
Sho Pizza Bar
04.2025 - CurrentRead More
Hospitality Host / Front-of-House Ambassador
Heart of House (Stationed at Gaylord Opryland Resort & Convention Center)
09.2023 - 05.2025Read More
Food & Beverage Shift Lead
Bairro Alto Hotel (Member of The Leading Hotels of the World)
05.2022 - 05.2023Read More
Food & Beverage Ambassador / Server
Myriad by SANA Hotels
06.2021 - 04.2022Read More
Food & Beverage Shift Lead
Penha Longa Resort (A Ritz-Carlton Hotel)
02.2020 - 01.2021Read More
Lusiada University of Lisbon
Bachelor of Science from Business Management
Read More
Estoril Higher Institute For Tourism And Hotel Studies
Post-Graduate Certificate from Hotel Management
Read More