Rita O'Brien Pittard
Whitehouse
Summary
Licensed master level social worker , 25 years experience with Texas Department of Family and Protective Services. Various direct delivery positions were held within Investigation, conservatorship and adoption cases. The last years were spent working in child care licensing and quality assurance. This provided extensive experience in learning policy and minimum standards to ensure quality assurance. Reliable team player with focus on collaboration and adapting to evolving project needs. Proficient in quality control processes and detail-oriented analysis.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Social Worker Case Manager
Christus Trinity Mother Frances Hospital
12.2022 - 11.2024
- Collaborated with multidisciplinary teams to develop coordinated care plans that addressed clients'' complex needs holistically.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Increased access to resources by connecting clients to appropriate financial, housing, medical, and educational services.
- Maintained accurate records, adhering to strict documentation guidelines and confidentiality requirements for compliance purposes.
Case Manager
Seton Highland Lakes Hospital
02.2018 - 11.2022
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Quality Assurance Supervisor
Texas Department of Protective and Regulatory Services
04.1992 - 02.2017
- Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
- Promoted a positive work environment by fostering open communication, recognizing individual achievements, and supporting teamwork within the Quality Assurance department.
Education
Master of Science - Social Work
Stephen F. Austin State University
Nacogdoches, TX12-2002
Bachelor of Science - Human Development
Stephen F. Austin State University
Nacogdoches, TXSkills
- Investigation and Interviewing skills
- Quality Assessment
- Group presentations and facilitation
- Strong Communication Skills
- Problem-solving abilities
- Stakeholder engagement
- Mediation Skills
Certification
Licensed Masters of Social Work
License # Texas 38747
Expires 01/31/2026
Timeline
Social Worker Case Manager
Christus Trinity Mother Frances Hospital
12.2022 - 11.2024
Case Manager
Seton Highland Lakes Hospital
02.2018 - 11.2022
Quality Assurance Supervisor
Texas Department of Protective and Regulatory Services
04.1992 - 02.2017
Licensed Masters of Social Work
License # Texas 38747
Expires 01/31/2026
Master of Science - Social Work
Stephen F. Austin State University
Bachelor of Science - Human Development
Stephen F. Austin State University
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