Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rita Owen

Williams Bay,WI

Summary

Dynamic server with extensive experience at Lake Aire Restaurant, excelling in customer service and point-of-sale operations. Proven ability to enhance guest satisfaction through effective communication and menu knowledge, resulting in improved service quality. Skilled in food safety and sales promotion, consistently delivering exceptional dining experiences in high-volume environments.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Server

Lake Aire Restaurant
Lake Geneva, Wisconsin
06.2024 - Current
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Provided excellent customer service to ensure satisfaction.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Provided exceptional service to high volume of daily customers.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Set up tables in between patrons to reduce wait times.
  • Filled condiments and napkin containers during slack periods.
  • Stocked service areas with supplies during slow periods.
  • Checked food before serving it to customers.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Stayed informed about daily specials, new menu items, promotions.
  • Prepared checks, itemizing total meal costs and taxes.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Delivered food orders promptly and courteously.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Greeted guests and provided menus.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Served food and beverages to patrons and immediately remedied issues with orders.

Server

Granny's Diner
Richmond , Illinois
03.2023 - 06.2025
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Prepared drinks according to standard recipes.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Assisted in training new servers.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Responded to ad hoc cleaning duties at end of shift.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Presented menus and answered questions regarding items.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Provided excellent customer service to ensure satisfaction.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Provided exceptional service to high volume of daily customers.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Set up tables in between patrons to reduce wait times.
  • Filled condiments and napkin containers during slack periods.
  • Stocked service areas with supplies during slow periods.
  • Checked food before serving it to customers.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Stayed informed about daily specials, new menu items, promotions.
  • Prepared checks, itemizing total meal costs and taxes.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Delivered food orders promptly and courteously.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Followed health safety guidelines when preparing and serving food products.

Education

General

Triton College
River Grove, IL

Skills

  • Customer service
  • Point-of-sale operation
  • Order accuracy
  • Food safety
  • Menu knowledge
  • Sales promotion

Certification

ServSafe Food Protection Manager Certification 07/24/23

City of Lake Geneva Operator License No. 2024 148 07/08/24

Timeline

Server

Lake Aire Restaurant
06.2024 - Current

Server

Granny's Diner
03.2023 - 06.2025

General

Triton College

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