Rita Owenby
Sevierville,TN
Overview
2025
2025
years of professional experience
Work History
Rural Mail Carrierr Associate
United States Post Office Office
- Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
- Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
- Maintained detailed records of all delivered items, ensuring accurate reporting and tracking capabilities for the post office.
- Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
- Sorted mail according to order of address appearance for easy access in field.
- Maintained records on customers with mail forwarding and change of address requests.
- Signed and received mail with signature requirements upon delivery and loading.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Increased customer trust by maintaining confidentiality of all delivered mail items, safeguarding sensitive information.
- Managed time effectively to consistently meet deadlines for both mail pickup from distribution centers and final deliveries.
- Provided exceptional customer service by addressing questions or concerns related to mail delivery in a timely manner.
- Maintained a clean and safe working environment within the postal vehicle, promoting optimal organization and efficiency.
- Ensured accurate deliveries by thoroughly verifying mailing addresses and cross-referencing with postal records.
- Assisted new hires in acclimating to job responsibilities, providing guidance and support to ensure seamless onboarding processes.
- Fostered positive relationships with customers on assigned routes, enhancing overall satisfaction levels toward postal services offered.
- Reduced instances of lost or misplaced mail through diligent attention to detail in sorting processes and organized storage methods within the vehicle.
- Enhanced customer satisfaction by promptly delivering mail and packages to their corresponding destinations.
- Prevented potential errors in delivery by double-checking labels on packages against official postal records before commencing with the route.
- Collaborated closely with other Rural Mail Carrier Associates, contributing to a supportive work environment focused on teamwork and communication.
- Demonstrated punctuality and reliability with consistent on-time arrivals for daily pickups at distribution centers.
- Streamlined the delivery process by skillfully navigating complex rural terrains using GPS systems and maps.
- Improved mail delivery efficiency by accurately sorting and organizing mail for designated routes.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Organized mail ahead of delivery runs for correct routing.
- Handled accurate cash payments for postage and incurred fees.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Distributed items on time and to correct locations for punctual, professional mail services.
- Secured and properly stored packages for delivery to eliminate damage risks.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
- Collected mail from post office boxes and distributed goods to correct addresses.
- Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Employed GPS and other navigational tools to find shortest routes to locations.
Sales Agent
Transamerica Life Insurance Company
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met existing customers to review current services and expand sales opportunities.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Presented professional image consistent with company's brand values.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Maintained current knowledge of evolving changes in marketplace.
- Stayed current on company offerings and industry trends.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Consulted with businesses to supply accurate product and service information.
- Recorded accurate and efficient records in customer database.
- Kept detailed records of daily activities through online customer database.
- Developed, maintained and utilized diverse client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Contributed to event marketing, sales and brand promotion.
- Achieved or exceeded company-defined sales quotas.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Generated advertising brochure for vendor use.
Sales Agent
AIG
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met existing customers to review current services and expand sales opportunities.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Presented professional image consistent with company's brand values.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Maintained current knowledge of evolving changes in marketplace.
- Stayed current on company offerings and industry trends.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Consulted with businesses to supply accurate product and service information.
- Recorded accurate and efficient records in customer database.
- Kept detailed records of daily activities through online customer database.
- Developed, maintained and utilized diverse client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Built diverse and consistent sales portfolio.
- Contributed to event marketing, sales and brand promotion.
- Achieved or exceeded company-defined sales quotas.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Generated advertising brochure for vendor use.
Closing Agent
Accurate Title Services
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Administrative Assistant
Sensible Concrete
09.2024 - 12.2024
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
Bachelor Of Science In Business Administration - Finance
University of Tennessee
Knoxville, TN08.1985
Skills
- Safe driving
- Package handling
- Heavy lifting
- Defensive driving
- Postal regulations
- Vehicle inspection
- Hand-eye coordination
- GPS navigation
- Route planning
- Community engagement
- Delivery accuracy
- Vehicle maintenance
- Weather preparedness
- Load management
- Mail distribution
- Address verification
- Sorting mail
- Dependability
- Observation
- Prioritization
- Load balancing
- Delivery procedures
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Punctuality
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Safety awareness
- Decision-making
- Physical strength
- Relationship building
- Task prioritization
- GPS use
- Route navigation
- Mail-sorting and delivery sequence
- Self motivation
- Interpersonal skills
- Conflict resolution
- Goal setting
- Professionalism
- Interpersonal communication
- Time management abilities
- Continuous improvement
- Physical stamina
- Adaptability
- Registered mail protocols
- Address management system
- Change-of-address orders
- Equipment maintenance
- Service sales
- Professional demeanor
- Mail sorting
- Problem-solving aptitude
- Stress management
- Delivery scheduling
- Route deliveries
- Postage calculation
- Serve customers
- Manage sorting
- High-priority mail
- Communication skills
- Package scanning
- Collect packages
- Scan parcels
- Hospitality and accommodation
Timeline
Administrative Assistant
Sensible Concrete
09.2024 - 12.2024
Rural Mail Carrierr Associate
United States Post Office Office
Sales Agent
Transamerica Life Insurance Company
Sales Agent
AIG
Closing Agent
Accurate Title Services
Bachelor Of Science In Business Administration - Finance
University of Tennessee
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