Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rita Pardo

Miami,FL

Summary

Dynamic professional with a proven track record at Royal American Management, excelling in property management and resident relations. Skilled in financial budgeting and reporting, I enhanced occupancy rates through strategic marketing initiatives. Known for strong interpersonal skills, I fostered community engagement and improved tenant satisfaction, driving operational success and efficiency.

Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.

Overview

20
20
years of professional experience

Work History

Assistant Community Manager

Royal American Management
05.2022 - Current
  • Assisted in managing daily operations of community facilities, ensuring efficient service delivery.
  • Coordinated resident events and activities, fostering community engagement and satisfaction.
  • Maintained accurate records of resident communications and maintenance requests using property management software.
  • Collaborated with vendors to facilitate timely repairs and maintenance for community enhancements.
  • Developed and implemented marketing strategies to promote available units and increase occupancy rates.
  • Monitored budget expenditures, ensuring adherence to financial guidelines while optimizing resource allocation.
  • Addressed resident inquiries and concerns promptly, enhancing overall tenant relations and retention rates.
  • Trained new staff on operational procedures, promoting consistency in service standards across the team.
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
  • Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
  • Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
  • Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.

General Manager

Speedway
07.2005 - 05.2022
  • Led cross-functional teams to improve operational efficiency and drive strategic initiatives.
  • Developed and implemented process improvements resulting in enhanced productivity and service quality.
  • Managed budget allocations, ensuring cost-effective resource utilization across departments.
  • Fostered a culture of continuous improvement through regular performance evaluations and feedback sessions.
  • Established key performance indicators to monitor team performance and drive accountability.
  • Coordinated training programs to enhance staff skills and knowledge in core business operations.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Education

College Graduate - Law

Universitat De Valencia
Valencia, Spain
08-1990

Skills

  • Property management
  • Payment processing
  • Records and database administration
  • Website management
  • Hospitality and accommodation
  • Strong interpersonal skills
  • Resident relations
  • Financial budgeting and reporting
  • Vendor management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant Community Manager

Royal American Management
05.2022 - Current

General Manager

Speedway
07.2005 - 05.2022

College Graduate - Law

Universitat De Valencia

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