Rita Parker
Suffolk,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised while quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Admissions Assessment Clinician
Kempsville Behavioral
Norfolk, VA
12.2023 - Current
- Oversees acute referrals and admissions; completes voluntary, involuntary, direct, and mobile admissions.
- Provide face-to-face and over the phone mental health triage, assessment, and crisis intervention both on-site and at local hospital emergency facilities.
- Maintain effective communication with staff members while addressing concerns.
- Serves as a role model for child and adolescent patients and residents.
- Interprets facility and departmental policies and works cohesively with department in the attainment of organizational objectives.
- Identify needs of adolescents and kids promptly and efficiently.
- Summarize medical records and presented vital information to the doctor.
- Provided emotional support to families facing difficult decisions about a loved one's care.
Administration Officer
Disability Determination Services
Norfolk, VA
02.2022 - 12.2024
- Schedule medical appointments requested from the administrative law judges.
- Achieve timeline and quality targets when organizing large volume of medical records.
- Communicate with internal teams and external customers to facilitate smooth communication and handle requests.
- Process and request medical records.
- Communicate with vendors for timely records.
- Generate and send claimant medical appointment notices.
- Process medical referrals to doctors for review.
- Update and successfully clear high volume case load with reliable accuracy.
Disability Claims Analyst
Disability Determination Services
Norfolk, NY
09.2021 - 02.2022
- Reviewed medical records and employment history to determine disability.
- Gathered and documented evidence according to policy and procedures.
- Assisted claimants with problems or questions regarding claims.
- Examined claims, records and procedures to grant approval or denial of disability.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
- Processed mental and physical examinations for further evaluation.
- Managed large caseload according to DDS procedures.
- Communicated with claimants, vendors, attorneys, medical staff and management.
Claims Representative
Veterans Affairs Medical Center
Buffalo, NY
12.2019 - 07.2020
- Provided quality customer service to Veterans, throughout claims process to deliver timely service.
- Prepared and reviewed education award related documents for completeness.
- Analyzed and processed education benefits according to policy.
- Conducted extensive research to determine eligibility of benefit.
- Communicated with schools listed on the application.
Contact Representative
Internal Revenue Service, IRS
Cheektowaga, NY
12.2018 - 12.2019
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Negotiated payment arrangements for tax payers.
- Researched and compiled information related to the customer taxes.
- Delivered fast, friendly and knowledgeable service for routine questions and complaints.
- Updated customer accounts, addresses and contact information within the databases.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Habilitation Specialist
Suburban Adult Services Inc.
Elma, NY
10.2016 - 10.2018
- Promoted employment, educational and volunteer interests and goals.
- Supported individuals in crisis prevention, intervention and resolution.
- Monitored health and well-being of clients and reported significant health changes.
- Recorded client status progress and challenges in logbooks and reports.
- Consulted with client care team to continually update care plans.
- Contributed to case reviews of client status and progress.
- Helped build skills related to problem-solving, communication and critical thinking.
- Maintained detailed records of services performed on clients.
- Transported individuals safely to social activities.
- Advocated for clients to complete his or her personal goals.
Education
Master of Science - General Psychology
Capella University
Minneapolis, MN06.2019
Bachelor of Science - Criminal Justice
Columbia College
Columbia, MO12.2017
Skills
- Verbal and Written Communication
- Attention to Detail
- Reporting and Documentation
- Decision Making
- Deadline Adherence
- Customer Service
- First Aid and CPR Certified
- Crisis Intervention
- Corrections
- Public Safety
Timeline
Admissions Assessment Clinician
Kempsville Behavioral
12.2023 - Current
Administration Officer
Disability Determination Services
02.2022 - 12.2024
Disability Claims Analyst
Disability Determination Services
09.2021 - 02.2022
Claims Representative
Veterans Affairs Medical Center
12.2019 - 07.2020
Contact Representative
Internal Revenue Service, IRS
12.2018 - 12.2019
Habilitation Specialist
Suburban Adult Services Inc.
10.2016 - 10.2018
Master of Science - General Psychology
Capella University
Bachelor of Science - Criminal Justice
Columbia College
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