Summary
Overview
Work History
Education
Certification
Affiliations
References
Timeline
Generic

Rita Pearce

Southlake,TX

Summary

Forward-thinking project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors and other stakeholders.

Senior Project Manager bringing highly credible technical leadership to direct multi-functional project teams engaged in full system development and implementation in high tech environments. Experienced overseeing diverse teams of developers, analysts and quality professionals engaged in complex projects with budgets up to $[Amount]. Solid understanding of project management tools. Project Management Professional and certified in Agile methodology.

Overview

42
42
years of professional experience
1
1
Certification

Work History

Senior Project Manager

Alight Solutions
Virtual, TX
07.2019 - Current
  • Created and maintained detailed project plans, timelines, resource allocations, and associated metrics.
  • Managed cross-functional teams comprised of WD configuration consultants, project managers, payroll services, and BAU teams and other stakeholders.
  • Conducted regular status updates with stakeholders to review progress, identify issues, and provide resolutions as needed.
  • Collaborated closely with partners from external organizations to ensure alignment between their objectives and ours.
  • Led and managed project teams of up to 135 employees.
  • Managed resources for the successful completion of projects within budget and timeline constraints.
  • Ensured compliance with quality standards while developing solutions and products.
  • Resolved conflicts between stakeholders during the course of a project.
  • Performed root cause analysis to investigate any discrepancies that may arise during a project's execution.
  • Acted as an escalation point for critical issues that require immediate attention.
  • Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
  • Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
  • Worked with end users, technical professionals, administrators and testers to review requirements, conduct tests and implement solutions.
  • Brought in additional project personnel and resources to meet demands.
  • Identified, addressed and either resolved or escalated project issues.
  • Produced thorough, accurate and timely reports of project activities.
  • Tracked costs and expenses and assessed closely against original project budget.
  • Generated and tracked change orders and other contractual modifications affecting budget and schedule.

Project Manager

One Source Virtual
Dallas, TX
07.2016 - 07.2019
  • Developed and maintained project plans, schedules, resource plans and status reports.
  • Identified areas for process improvement within the PMO framework.
  • Assisted in the development of policies and procedures related to projects and programs.
  • Managed cross-functional teams responsible for successful completion of projects and programs according to scope, timeline, budget constraints and quality requirements.
  • Organized team meetings to discuss progress towards goals and objectives while providing guidance on problem resolution techniques.
  • Coordinated internal resources for timely implementation of initiatives across departments.
  • Developed a system of metrics to measure success rates against established targets for each project and program.
  • Maintained a repository of all documents related to projects and programs such as financial records, technical specifications.
  • Created project governance models to ensure compliance with standards and regulations.
  • Conducted risk management activities such as identification, quantification, response planning and monitoring of risks.
  • Facilitated meetings with stakeholders to review progress against plan and resolve issues and concerns.
  • Prepared presentations summarizing progress against key milestones throughout the life cycle of a project and program.
  • Built and established strong partnerships with teams, vendors and contractors.
  • Modified project plans when needed to better align with organizational objectives.
  • Generated and tracked change orders and other contractual modifications affecting budget and schedule.
  • Created project status presentations for delivery to customers or project personnel.

Implementation Project Manager

Dialogue Direct Fundraising
Fort Worth, TX
04.2010 - 06.2016
  • Developed project plans, budgets and schedules for successful implementation of projects.
  • Managed overall progress of the implementation process to ensure timely completion.
  • Collaborated with stakeholders to ensure that requirements were met within specified timelines.
  • Coordinated resources across multiple departments to ensure smooth delivery of projects on time and on budget.
  • Conducted regular meetings with stakeholders to discuss project updates, resolve conflicts and address any questions or concerns.
  • Established effective communication channels between internal teams and external vendors and partners involved in the implementation process.
  • Maintained accurate records of all activities performed during each stage of the project lifecycle.
  • Provided technical support when required during installation, configuration or testing phases.
  • Evaluated system performance post-implementation against established criteria for success.
  • Implemented quality assurance protocols throughout the duration of each project.
  • Resolved escalated customer service issues quickly by leveraging existing resources within organization.
  • Arranged ongoing technical training classes for staff members.
  • Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams.
  • Liaised with key stakeholders to obtain details on project scope, component requirements and duration restrictions.
  • Managed disaster recovery efforts by mitigating losses and liabilities and prioritizing timely operational resumption.
  • Identified, addressed and either resolved or escalated project issues.
  • Produced thorough, accurate and timely reports of project activities.

Plant Operations Manager

Savannah River Mills
Norcross, GA
10.1998 - 08.2010
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Identified and implemented process improvements to increase production efficiency.
  • Oversaw inventory control system to ensure adequate supplies were available.
  • Prepared monthly reports on operational performance indicators.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Built strong operational teams to meet process and production demands.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Managed scheduling, training and inventory control.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Collaborated with team leaders on quality audits.
  • Collected customer fees, managed refunds and provided complete sales documentation.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Formed and sustained strategic relationships with clients.

Business Analyst

Bannon Law Group
Twickenham, UK
09.1994 - 06.1996
  • Conducted market research to identify potential opportunities for new product development.
  • Analyzed customer data to determine trends in purchasing behavior.
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Conducted research projects related to new product development or marketing initiatives.
  • Managed office inventory and placed new supply orders.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Produced thorough, accurate and timely reports of project activities.

AVP Implementations

BannonCiti
New York, New York
08.1982 - 09.1991
  • Developed MIS reports to track customer service performance and identify areas for improvement.
  • Created dashboards and visualizations to present data insights in an easy-to-understand format.
  • Maintained a database of customer information, including contact details, preferences and purchase histories.
  • Implemented automated processes to streamline daily operations and reduce manual workloads.
  • Monitored system performance metrics to ensure optimal functioning of the network infrastructure.
  • Provided technical support to staff members with computer hardware and software issues.
  • Deployed antivirus solutions across the organization's networks and devices.
  • Conducted training sessions for employees on how to use new software programs efficiently.
  • Collaborated with management teams on projects related to business intelligence initiatives.
  • Coordinated with IT personnel regarding the installation of new hardware and software components.
  • Managed inventory levels of computer equipment such as laptops, desktops, printers.
  • Reviewed security protocols on a regular basis to ensure compliance with industry standards.
  • Developed procedures for disaster recovery scenarios in order to minimize downtime during outages.
  • Configured routers, switches, firewalls, VPNs and other networking components as needed.
  • Created and updated user-friendly spreadsheets on daily basis.
  • Identified issues and resolved problems with hardware and software to improve end-user experience.
  • Oversaw various IT staff, personalizing oversight to create positive working relationships and effective management structures.
  • Analyzed financial data, developed budget and managed expenditures for technology services.
  • Formed and reinforced third-party relationships with IT leaders at allied organizations, providing opportunities for joint ventures and collaborative products.
  • Managed backup, user account and helpdesk systems.
  • Met with users, vendors and technicians to determine computing requirements.
  • Met with stakeholders to collaborate and resolve problems.
  • Maintained knowledge of advances in information technology systems and applications.
  • Recruited, trained and supervised IT department staff.
  • Examined metrics and prepared IT project progress reports.
  • Provided company users with tech support for IT problems and account maintenance.
  • Controlled operational IT budget and expenditures within department parameters.

Education

Bachelor of Science - Special Education\Elementary Education

Georgian Court University
Lakewood, NJ
08-1982

Special Education

Eastern Kentucky University
Richmond, KY

Certification

  • Workday PM Certification
  • SCRUM
  • CAMP
  • PMI
  • SIX Sigma Green Belt
  • SIX Sigma Black Belt

Affiliations

  • Gym
  • Gardening
  • Sewing

References

References available upon request.

Timeline

Senior Project Manager

Alight Solutions
07.2019 - Current

Project Manager

One Source Virtual
07.2016 - 07.2019

Implementation Project Manager

Dialogue Direct Fundraising
04.2010 - 06.2016

Plant Operations Manager

Savannah River Mills
10.1998 - 08.2010

Business Analyst

Bannon Law Group
09.1994 - 06.1996

AVP Implementations

BannonCiti
08.1982 - 09.1991

Bachelor of Science - Special Education\Elementary Education

Georgian Court University

Special Education

Eastern Kentucky University
  • Workday PM Certification
  • SCRUM
  • CAMP
  • PMI
  • SIX Sigma Green Belt
  • SIX Sigma Black Belt

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Rita Pearce