Rita Penon
New York,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Representative
Durst Organization
01.2021 - 11.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Distributed incoming mail, packages and memos to tenants and prepared all outgoing mail for pickup
- Collected and maintained careful records of rental payments and payment dates.
Receptionist
Kyrous Realty Group
08.2015 - 03.2020
- Coordinate meetings and schedule appointments for Real Estate Management Team
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Organize incoming and outgoing mail, including ensuring payroll checks, and vendor payments are mailed in a timely fashion
- Prepare letters and documents including applications and welcome packages for new employees, new vendor applications and assist Tenants with renters insurance requests.
Manager of Operations
Discovery Time Square Exhibition
02.2013 - 08.2015
- Managed Exhibit Gift Shop (Tracked all merchandise & purchases and payments)
- Assisted in recruiting, hiring and training of team members
- Managed brand licensing for Marvel Avenger Station
- Responsible for gift shop set up and decor, including all displays
- Partnered with vendors and suppliers to effectively manage and budget various exhibitions
- Trained and guided team members to maintain high productivity and performance metrics
Sales Lead & Customer Service Representative
Event Network, Times Square Alliance Visitor's Center & Discovery Times Square Exhibition Center
02.2011 - 01.2013
- Responsible for gift shop set up and decor, including all displays
- Encouraged productivity and sales through company-wide contests
- Traveled to different sites to assist floor coverage, inventory, and to merchandise new stores
- Contact buyers and technical support when issues arise with product or equipment in the store
- Produced key financial numbers weekly to send to partners, and tracked the financial progress of the store throughout the fiscal year.
Education
High School Diploma -
High School of Environmental Studies
New York, NYSkills
- Strong work ethic
- Organizational skills
- Microsoft Outlook, Microsoft Word, Excel, Word Press and Internet Explore
- Bilingual (Fluent in Spanish)
- Operate multi line phone system
- Business Administration
- Financial Management
- Customer Support
- Adaptability
Certification
- New York State Security Certificate (8-hr Pre-Assessment Course).
- Home Health Aid License
Timeline
Service Representative
Durst Organization
01.2021 - 11.2023
Receptionist
Kyrous Realty Group
08.2015 - 03.2020
Manager of Operations
Discovery Time Square Exhibition
02.2013 - 08.2015
Sales Lead & Customer Service Representative
Event Network, Times Square Alliance Visitor's Center & Discovery Times Square Exhibition Center
02.2011 - 01.2013
High School Diploma -
High School of Environmental Studies
- New York State Security Certificate (8-hr Pre-Assessment Course).
- Home Health Aid License
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