Rita Pirela
Kissimmee,Florida
Summary
Skilled Housekeeping Supervisor adept at managing services of 1217 Suites and 120 Villas hotel with high marks for efficiency. Enthusiastic about meeting challenging demands in high-volume environments. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Highly-qualified Housekeeping Supervisor offering 9 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
Work History
Housekeeping Coordinator /Supervisor
SIERRA LODGINGS INC
11.2016 - Current
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Worked with front desk to respond promptly to all guest requests.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Adhered to safety protocols by enforcing proper equipment usage.
- Trained and mentored new staff on cleaning and safety protocols.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Monitored staff performance and provided feedback to drive productivity.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Addressed customer feedback and complaints to maximize satisfaction.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
Housekeeping Public Areas Manager
SIERRA LODGINGS INC
05.2022 - 08.2022
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Worked with front desk to respond promptly to all guest requests.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Addressed customer feedback and complaints to maximize satisfaction.
- Monitored staff performance and provided feedback to drive productivity.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
Housekeeping Room Attendant
Mirabelli's Cleaning
10.2015 - 11.2016
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Handled requests for extra linens, toiletries and other supplies.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Housekeeping Room Attendant
APDC Services, Inc
09.2015 - 10.2015
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Housekeeping Room Attendant
Unique Resourcing Inc
12.2014 - 09.2015
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
General Manager /Owner
Detodofiesta C.A
08.2008 - 09.2015
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Put together realistic budgets based upon costs and fees for successfully operating business.
Support Engineer
PM96 Computer, C.A
10.1999 - 07.2003
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Monitored systems in operation and quickly troubleshot errors.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Connected to computer of client using remote link to install programs and applications.
- Patched software and installed new versions to eliminate security problems and protect data.
- Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured and tested new software and hardware.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
Support Engineer
Unitech De Venezuela, C.A
06.1996 - 10.1999
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Monitored systems in operation and quickly troubleshot errors.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Communicated with clients to verify roots and causes of computer problems.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Connected to computer of client using remote link to install programs and applications.
- Set up and administered [Type] and [Type] systems and configurations.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured and tested new software and hardware.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
Software Support Analyst /Computer Teacher
Servemex, C.A
04.1993 - 05.1996
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Bachelor of Science - Computer Engineering
Universidad Rafael Urdaneta
Maracaibo, Venezuela08.1993
Skills
- Word Processing
- Customer Service
- Housekeeping Support
- Corrective Actions
- General Housekeeping
- Quality Improvement
- Resolve Complaints
- Multi-Line Telephone Systems
- Document Control
- Staff Training
- Inspect Work
- Mentoring
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Housekeeping Public Areas Manager
SIERRA LODGINGS INC
05.2022 - 08.2022
Housekeeping Coordinator /Supervisor
SIERRA LODGINGS INC
11.2016 - Current
Housekeeping Room Attendant
Mirabelli's Cleaning
10.2015 - 11.2016
Housekeeping Room Attendant
APDC Services, Inc
09.2015 - 10.2015
Housekeeping Room Attendant
Unique Resourcing Inc
12.2014 - 09.2015
General Manager /Owner
Detodofiesta C.A
08.2008 - 09.2015
Support Engineer
PM96 Computer, C.A
10.1999 - 07.2003
Support Engineer
Unitech De Venezuela, C.A
06.1996 - 10.1999
Software Support Analyst /Computer Teacher
Servemex, C.A
04.1993 - 05.1996
Bachelor of Science - Computer Engineering
Universidad Rafael Urdaneta
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