Summary
Overview
Work History
Skills
Timeline
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Rita Polizzi

Henderson,USA

Summary

Diligent customer service with robust background in coordinating patient intakes and managing administrative tasks. Proven ability to streamline intake processes and ensure accuracy in patient documentation. Demonstrated proficiency in communication and organizational skills to support team efficiency and patient satisfaction.

Overview

21
21
years of professional experience

Work History

Intake Coordinator

Mantro Mobile Imaging
Las Vegas, NV
04.2024 - Current
  • Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
  • Reduced errors in patient data entry with thorough verification processes and attention to detail.
  • Completed intake assessment forms and filed clients' charts.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Contributed to a positive work environment through effective teamwork and open communication among colleagues.

Medical Front Office Receptionist

Dr Michelle Lewis
08.2004 - 11.2023
  • Performed data entry accurately into the practice's EMR system as needed.
  • Assisted with administrative tasks such as filing, faxing, copying documents.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Processed patient payments and scanned identification and insurance cards.
  • Entered insurance, demographics and health history into patient database.
  • Compiled physical and digital documents, charts and reports.
  • Resolved customer service issues in a timely manner while maintaining professionalism.
  • Communicated with patients with compassion while keeping medical information private.
  • Checked patients in and out for appointments and collected co-payments.
  • Informed patients of financial responsibilities prior to rendering services.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Answered phone calls and messages for multiple physicians, hospice, in home health medical facilities, scheduling appointments, and handling patient inquiries.

Skills

  • Insurance verification
  • Follow-up skills
  • Multi-line phone systems
  • Appointment scheduling
  • Scheduling appointments
  • Patient scheduling
  • Cross-cultural sensitivity
  • Charting and clinical documentation

Timeline

Intake Coordinator

Mantro Mobile Imaging
04.2024 - Current

Medical Front Office Receptionist

Dr Michelle Lewis
08.2004 - 11.2023

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Rita Polizzi