Rita Rattler
Bossier City,LA
Summary
Dynamic HR Coordinator with a proven track record at Louisiana Behavioral Health, enhancing onboarding processes and fostering an inclusive culture. Skilled in recordkeeping and exceptional communication, I've successfully implemented diversity programs and improved employee satisfaction. My approach blends meticulous organizational skills with a people-oriented focus, driving team cohesion and operational efficiency.
Overview
21
21
years of professional experience
Work History
Human Resources Coordinator
Louisiana Behavioral Health
01.2021 - Current
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Assisted in orientation of all new hires.
- Reviewed human resources paperwork for accuracy and completeness.
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Coordinated and administered employee health insurance and retirement plans.
- Maintained accurate records of employee information using up-to-date human resource databases.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Supported managers in addressing employee concerns, fostering positive workplace relationships.
- Complied with labor laws and regulations while managing payroll functions efficiently.
- Implemented diversity and inclusion programs, promoting more inclusive workplace culture.
- Assists with company-wide events to boost morale and encourage team bonding.
- Improved employee onboarding experience, creating welcoming environment for new hires.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Secretary
Russell Road Church Of Christ
07.2016 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Coordinated meetings and events.
Call Center Manager
Budget Prepay Inc.
11.2003 - 07.2016
- Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
- Led daily team meetings to review performance, set targets and motivate staff.
- Established a positive workplace culture that promoted enthusiasm, dedication, and commitment among call center staff members.
- Analyzed customer feedback to identify improvement opportunities and develop action plans.
- Created a supportive work environment that encouraged open communication, fostering a strong sense of teamwork among agents.
- Improved customer satisfaction ratings by implementing effective call center strategies and employee training programs.
- Improved average hold times, resolution rates and satisfaction scores through staff development.
- Developed quality employees within call center to take over leadership positions.
- Recruited, trained and onboarded new agents, maintaining exceptional service standards.
- Collaborated with other departments to develop solutions for resolving recurring customer issues, improving overall satisfaction levels.
- Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings.
- Oversaw the successful implementation of new technology platforms that enhanced agent efficiency and provided valuable insights into customer behavior.
- Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.
- Promoted a culture of continuous improvement through ongoing evaluation and refinement of compliance program elements.
- Reduced the risk of financial penalties by conducting thorough internal audits on a regular basis.
Education
High School Diploma -
Parkway High School
Bossier City05-1992
Skills
- Recordkeeping
- Maintains confidentiality
- New employee orientations
- Confidential document control
- Exceptional communicator
- People-oriented
- Negotiation tactics
- Onboarding, training, and development
- Teamwork
- Multitasking
- Reliability
- Effective communication
- Self motivation
- Diversity and Inclusion
Timeline
Human Resources Coordinator
Louisiana Behavioral Health
01.2021 - Current
Secretary
Russell Road Church Of Christ
07.2016 - Current
Call Center Manager
Budget Prepay Inc.
11.2003 - 07.2016
High School Diploma -
Parkway High School
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