Rita Richardson
Kalama
Summary
Customer-focused professional known for strong engagement and relationship-building skills. Expertise in processing transactions accurately and efficiently, contributing to enhanced shopping experiences and high customer satisfaction levels.
Overview
13
13
years of professional experience
Work History
Cashier
Costco
Vancouver
05.2012 - 05.2025
- Processed customer transactions efficiently, ensuring prompt service and satisfaction.
- Assisted in training new cashiers on POS system and cash handling procedures.
- Collaborated with team members to maintain organized checkout areas and merchandise displays.
- Executed accurate cash handling procedures, minimizing errors during transactions.
- Resolved customer inquiries and concerns to enhance overall shopping experience.
- Maintained cleanliness and organization of checkout stations to promote a welcoming environment.
- Engaged with customers to provide tailored assistance based on their needs and preferences.
- Facilitated efficient checkout processes, reducing customer wait times significantly.
- Supported loss prevention efforts by monitoring transactions and identifying potential issues.
- Ensured compliance with company policies regarding cash handling and customer service.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
High School Diploma -
Nestucca Union HS
Cloverdale, OR06-1993
Some College (No Degree) - General Studies
Lower Columbia CC
Longview, WASkills
- Point of sale operation
- Cash handling
- Customer transaction processing
- Loss prevention support
- Inventory management
- Customer relationship management
Timeline
Cashier
Costco
05.2012 - 05.2025
High School Diploma -
Nestucca Union HS
Some College (No Degree) - General Studies
Lower Columbia CC