Rita Rose
Biddeford
Summary
Dedicated Transportation Supervisor with proven expertise in staff training, safety compliance, and conflict resolution. Skilled in developing impactful training programs and overseeing safety protocols to enhance operational efficiency.
Overview
16
16
years of professional experience
Work History
Transportation Supervisor/Trainer/Safety Officer
BSOOB Transit
Biddeford
08.2011 - Current
- Managed staff training programs to enhance employee performance and service quality.
- Oversaw communication between drivers and dispatch for efficient service delivery.
- Implemented safety protocols to minimize risks during transit operations.
- Evaluated driver performance through regular assessments and feedback sessions.
- Facilitated conflict resolution among team members to maintain a positive work environment.
- Monitored driver performance and provided feedback to ensure compliance with safety regulations.
- Oversaw the selection process for new drivers ensuring they met all legal requirements before hiring.
- Verified that drivers maintained required professional competences, licenses and safety knowledge.
- Resolved customer complaints in a professional manner by providing appropriate solutions or alternatives.
- Served as point of contact for customers and staff by applying customer service and interpersonal skills.
- Investigated accidents involving company-owned vehicles to determine causes and possible corrective actions.
- Supervised daily operations of transit schedules and vehicle assignments.
- Kept transportation operations in compliance with company, legal and safety requirements.
- Oversaw team scheduling and individual assignments to meet coverage demands.
- Developed training programs for new transit operators and staff members.
- Assessed trainee performance through observation and feedback sessions.
- Adapted teaching methods according to the needs of individual learners or groups.
- Documented all training activities including attendance records, feedback forms, surveys.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Provided training on safe work practices, emergency procedures, hazardous materials handling and other topics related to occupational health and safety.
- Maintained records of all incidents, including accident reports, near misses, and unsafe conditions or acts.
- Documented all safety-related issues within the organization's database system.
- Secured CDL Instructor's License to train new non-commercial drivers for obtaining CDL
School Bus Driver/Trainer
First Student Transportation
Sanford
06.2009 - 07.2011
- Conducted on-road assessments to evaluate driving skills and compliance with regulations.
- Monitored driver progress and provided constructive feedback for skill enhancement.
- Maintained records of training activities and driver evaluations for compliance audits.
- Educated drivers on defensive driving techniques, such as how to handle hazardous conditions or emergency situations while behind the wheel.
- Monitored trainees' progress throughout the course of instruction and documented results.
- Inspected vehicles prior to use during training sessions for any potential issues that could affect safety.
- Offered informal tips and encouragement to new, nervous driver trainees to support driving confidence and success.
- Led students through parallel parking and other parking configurations in parking lot without other traffic.
- Managed daily schedules for dispatching operations and office support tasks.
- Monitored incoming calls and directed them to appropriate departments as needed.
- Created daily logs of dispatched vehicles and personnel.
- Monitored radio communications between drivers, supervisors and dispatchers.
Education
Associate of Applied Science - Nursing / Criminal Justice
Kirkwood Community College
Cedar Rapids, IA05-2006
ASPC-CQE - Mechanical Engineering
University of Southern Maine
Portland, ME01-1983
Skills
- Customer service
- Safety compliance
- Staff training
- Dispatch coordination
- Accident investigation
- Team leadership
Timeline
Transportation Supervisor/Trainer/Safety Officer
BSOOB Transit
08.2011 - Current
School Bus Driver/Trainer
First Student Transportation
06.2009 - 07.2011
Associate of Applied Science - Nursing / Criminal Justice
Kirkwood Community College
ASPC-CQE - Mechanical Engineering
University of Southern Maine
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