RITA SAFO BEDIAKO
Plano,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
SABCAB LLC
Orem, Utah
07.2021 - 12.2022
- Assisted customers with inquiries and provided accurate product information.
- Resolved customer complaints through effective communication and problem-solving skills.
- Processed orders efficiently using company-specific software and systems.
- Collaborated with team members to enhance customer service strategies and workflows.
- Maintained knowledge of products to assist customers in making informed decisions.
- Documented customer interactions to ensure accurate follow-up and service continuity.
- Trained new staff on company policies and effective customer interaction techniques.
- Handled returns and exchanges according to company procedures for customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Staff Manager
WASATCH FARM LTD
ACCRA, GHANA
01.2022 - 06.2024
- Managed daily operations of staff scheduling and workflow coordination.
- Trained new employees on safety protocols and operational procedures.
- Oversaw inventory management and ensured accurate stock levels.
- Conducted regular team meetings to discuss goals and address concerns.
- Supported staff development through performance feedback and coaching sessions.
- Implemented quality control measures to maintain product standards.
- Facilitated communication between departments to enhance collaboration efforts.
- Assisted in resolving employee conflicts and promoting a positive work environment.
- Interviewed, hired and trained new employees.
- Maintained accurate records of employee attendance, performance reviews, disciplinary actions.
- Monitored employee attendance records and provided feedback when necessary.
- Investigated misconduct, mediated problems and determined appropriate discipline for staff.
- Implemented and enforced policies and procedures by coordinating with company leaders, coaching employees and overseeing staff activity.
- Provided guidance, support, and mentorship to new hires during onboarding processes.
- Arranged and managed contracts with numerous vendors.
- Assigned tasks and projects to team members based on strengths and weaknesses of individuals.
Education
Master of Science - Electronic Engineering
NATIONAL TECHNICAL UNIVERSITY OF UKRAINE
KYIV, UKRAINE09-2018
Bachelor of Science - Telecommunications
NATIONAL TECHNICAL UNIVERSITY OF UKRAINE
KYIV ,UKRAINE07-2013
Skills
- Staff Coordination
- Team collaboration
- Problem solving
- Product knowledge
- Workforce optimization
- High-energy attitude
- Microsoft Excel
- Typing proficiency
- Staff training
- Conflict resolution
TECHNICAL SKILLS
- CCNA ROUTING AND SWITCHING ESSENTIALS
- INTERNET OF THINGS (IoT)
- MICROSOFT OFFICE SUITE(Excel,Word ,PowerPoint ,Outlook)
- GOOGLE WORKSPACE
- CUSTOMER RELATION MANAGEMENT
Timeline
Staff Manager
WASATCH FARM LTD
01.2022 - 06.2024
Customer Service Representative
SABCAB LLC
07.2021 - 12.2022
Master of Science - Electronic Engineering
NATIONAL TECHNICAL UNIVERSITY OF UKRAINE
Bachelor of Science - Telecommunications
NATIONAL TECHNICAL UNIVERSITY OF UKRAINE
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