Rita Santos
Olympia,WA
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Goodwill of the Olympic and Rainer Region
Olympia, WA
06.2009 - 04.2016
- Managed the day-to-day operations of the store, including customer service, inventory management, and staff scheduling.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
Assistant Manager
Walgreens
Lacey, WA
09.2004 - 12.2008
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
Education
High School Diploma -
Oceanview High School
Agat, Guam01.1993
Skills
- Effective communication
- Inventory counting
- Cash auditing
- Retail Operations
- Time Management
- Hiring and Training
Timeline
Assistant Store Manager
Goodwill of the Olympic and Rainer Region
06.2009 - 04.2016
Assistant Manager
Walgreens
09.2004 - 12.2008
High School Diploma -
Oceanview High School
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