Summary
Overview
Work History
Skills
Timeline
Generic

Rita Schmidl

Clovis,NM

Summary

Highly-motivated person with a desire to take on new challenges. Strong work ethic, customer service, multitasking, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Shift Supervisor

Starbucks
Clovis, NM
04.2024 - Current
  • Monitored staff performance to ensure quality standards were met.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Resolved customer complaints in a timely manner.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Planned and managed resources to consistently meet production, quality, and cost goals.
  • Maintained accurate records of daily transactions and deposits.
  • Fostered a team-oriented environment to increase morale and productivity.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Operated cash registers and balanced cash drawers to ensure accuracy in transactions.

General Manager

Premier Hospitality- Holiday Inn Express
Clovis, NM
06.2021 - 02.2024
  • Coordinated and supervised daily operations within an 80-room hotel, ensuring compliance with all policies and procedures.
  • Managed 17 personnel within the hotel, consisting of front desk staff, housekeeping, maintenance, and breakfast.
  • Ensured efficient customer service by addressing guest inquiries and resolving complaints in a timely manner.
  • Monitored staffing levels to ensure adequate coverage at all times, while controlling labor costs.
  • Performed administrative tasks such as payroll processing, updating employee records, and accounts receivable.
  • Evaluated the job performance of staff members and identified training needs.
  • Developed strategies to maximize profits through cost control and revenue generation initiatives.
  • Evaluated current and planned occupancy levels, seasonal trends, and upcoming special events to determine room pricing and availability, to increase revenue.
  • Managed the budget and expenditures, supplies, and renovations, and drove operations to meet sales and profit margins.
  • I mentored new employees, demonstrating the best methods for servicing guests.

General Manager

Premier Hospitality- Comfort Inn and Suites
Clovis, NM
05.2019 - 06.2021
  • Managed all aspects of daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales within a 66-room hotel.
  • Created a positive work environment by developing team-building activities that encouraged collaboration among departments.
  • Resolved customer complaints quickly, while maintaining high quality standards of customer service.
  • Implemented employee recognition programs to motivate staff members toward achieving incentive goals.
  • Routinely managed a second hotel when staffing issues affected its operations.
  • Streamlined training of 12 staff members during the transition from La Quinta Inn to Comfort Inn and Suites.

General Manager

Premier Hospitality- La Quinta Inn and Suites
Clovis, NM
10.2017 - 05.2019
  • Oversaw the daily operations of a 66-room hotel, ensuring compliance with brand standards.
  • Managed training programs for new employees, including orientation and onboarding activities.
  • Conducted regular meetings with department heads to review progress against goals and objectives.
  • Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
  • Resolved escalated customer service issues in a timely manner.
  • Used excellent verbal skills to engage customers in conversation, and effectively determine needs and requirements.
  • Reviewed financial statements, and sales or activity reports to measure productivity and goal achievement.

Front Desk Manager

Premier Hospitality- La Quinta Inn and Suites
Clovis, NM
03.2016 - 10.2017
  • Supervised a team of four front desk agents, ensuring tasks were completed efficiently and effectively.
  • Greeted guests upon arrival and checked them into their rooms.
  • Organized daily room assignments, and ensured all necessary paperwork was completed accurately.
  • Provided excellent customer service by addressing guest inquiries promptly and professionally.
  • Performed cashier duties, such as taking payments, balancing accounts, handling refunds, and resolving any discrepancies that arose.
  • Assisted with training new staff members on front desk procedures and policies.

Front Desk Agent

Premier Hospitality- La Quinta Inn and Suites
Clovis, NM
09.2015 - 03.2016
  • I answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Greeted customers in a professional and friendly manner.
  • Processed payments accurately and efficiently.
  • Managed the cash drawer responsibly throughout the shift.
  • Resolved customer complaints promptly and courteously.

Skills

  • Hospitality Management
  • Customer Service
  • Training and Mentoring
  • Employee Scheduling
  • Employee Performance Reviews
  • Guest Relations Management
  • Property Management Systems (OPERA, SynXis, Choice ADVANTAGE)
  • Telephone Etiquette
  • Cash Handling
  • Outstanding Communication Skills
  • Accounts Receivable
  • Microsoft Word and Excel
  • Bilingual: Fluent in English and Spanish
  • Computer and Typing

Timeline

Shift Supervisor

Starbucks
04.2024 - Current

General Manager

Premier Hospitality- Holiday Inn Express
06.2021 - 02.2024

General Manager

Premier Hospitality- Comfort Inn and Suites
05.2019 - 06.2021

General Manager

Premier Hospitality- La Quinta Inn and Suites
10.2017 - 05.2019

Front Desk Manager

Premier Hospitality- La Quinta Inn and Suites
03.2016 - 10.2017

Front Desk Agent

Premier Hospitality- La Quinta Inn and Suites
09.2015 - 03.2016

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Rita Schmidl