Jada Steed-Hughes
Washington,DC
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
MARRIOTT INTERNATIONAL INC.
Washington
01.2023 - Current
- Assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous, and friendly manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Teller Lead
PNC BANK
Laurel
03.2021 - 01.2023
- Provides account services to customers by receiving deposits, loan payments, cashing checks, issuing savings withdrawals, recording night and mail deposits.
- Balanced cash drawers on a daily basis.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of all customer records and information according to company policies.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
Sales Administrator/Merchandiser
MARSHALL'S
Washington
09.2019 - 03.2021
- Cultivated strong customer relations and client loyalty through dedicated customer service resulting in 25% increase in revenue.
- Worked closely with marketing department to optimize strategic initiatives.
- Responded to customer inquiries in a timely manner, resolving any issues or complaints related to sales.
- Maintained accurate records of all transactions and customer interactions using CRM software.
- Tracked, reconciled and recorded monthly expense reports and credit card statements.
Education
Montgomery College
01.2016
Bowie High School
01.2013
Skills
- Appointment Scheduling
- Report Generation
- Data Entry
- Filing
- Customer Service
- Microsoft Outlook
- Stock Management
- Administrative Support
References
- Kevin Dolby, 347-675-5203
- Sarah Ruam, 240-320-3084
- Hailey Harmel, 240-270-6267
Timeline
CUSTOMER SERVICE REPRESENTATIVE
MARRIOTT INTERNATIONAL INC.
01.2023 - Current
Teller Lead
PNC BANK
03.2021 - 01.2023
Sales Administrator/Merchandiser
MARSHALL'S
09.2019 - 03.2021
Montgomery College
Bowie High School
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