Summary
Overview
Work History
Education
Skills
References
Timeline
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Jada Steed-Hughes

Washington,DC

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

5
5
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

MARRIOTT INTERNATIONAL INC.
Washington
01.2023 - Current
  • Assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous, and friendly manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Teller Lead

PNC BANK
Laurel
03.2021 - 01.2023
  • Provides account services to customers by receiving deposits, loan payments, cashing checks, issuing savings withdrawals, recording night and mail deposits.
  • Balanced cash drawers on a daily basis.
  • Answered customer inquiries regarding bank products and services.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Adhered strictly to all security procedures related to handling money at the teller window.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.

Sales Administrator/Merchandiser

MARSHALL'S
Washington
09.2019 - 03.2021
  • Cultivated strong customer relations and client loyalty through dedicated customer service resulting in 25% increase in revenue.
  • Worked closely with marketing department to optimize strategic initiatives.
  • Responded to customer inquiries in a timely manner, resolving any issues or complaints related to sales.
  • Maintained accurate records of all transactions and customer interactions using CRM software.
  • Tracked, reconciled and recorded monthly expense reports and credit card statements.

Education

Montgomery College
01.2016

Bowie High School
01.2013

Skills

  • Appointment Scheduling
  • Report Generation
  • Data Entry
  • Filing
  • Customer Service
  • Microsoft Outlook
  • Stock Management
  • Administrative Support

References

  • Kevin Dolby, 347-675-5203
  • Sarah Ruam, 240-320-3084
  • Hailey Harmel, 240-270-6267

Timeline

CUSTOMER SERVICE REPRESENTATIVE

MARRIOTT INTERNATIONAL INC.
01.2023 - Current

Teller Lead

PNC BANK
03.2021 - 01.2023

Sales Administrator/Merchandiser

MARSHALL'S
09.2019 - 03.2021

Montgomery College

Bowie High School

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Jada Steed-Hughes