Rita Silawati
Anchorage,AK
Work Preference
Summary
Dedicated professional with over 8 years in finance and customer service. Skilled in maintaining compliance, managing inquiries, and enhancing operational efficiency. Committed to delivering exceptional client support and driving team success.
Overview
22
22
years of professional experience
Work History
Finance Settlement Assistant
Pacific Sea BPO Services, Inc.
Makati, National Capital Region, Philippines
06.2015 - 04.2023
- Supported customer service efforts by addressing client inquiries promptly.
- Entered data into databases accurately and efficiently.
- Organized and maintained filing systems for documents and records.
- Handled confidential information with discretion and integrity.
- Assisted in the development of new policies and procedures to improve operational efficiency.
- Maintained positive working relationship with fellow staff and management.
Customer Service Assistant
Pacific Sea BPO Services, Inc
Makati, National Capital Region, Philippines
02.2014 - 06.2015
- Assisted customers with inquiries and service-related issues.
- Provided product information and support to enhance customer satisfaction.
- Collaborated with team members to resolve complex customer concerns.
- Managed multiple communication channels, including phone and email support.
- Educated customers on product usage and troubleshooting techniques.
- Maintained a clean and organized work area at all times.
- Greeted customers in a friendly manner and assisted with their inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided product knowledge to customers through effective communication.
- Collaborated closely with colleagues to meet customer needs.
- Consulted with customers regarding needs and addressed concerns.
- Kept up-to-date on new products, services, promotions, and other changes that affect customer service operations.
- Liaised between customers and various departments to resolve issues and satisfy inquiries and requests.
- Referred inquiries to supervisors where appropriate and kept customers updated throughout process.
- Ensured compliance with all applicable laws, regulations, policies, and procedures regarding customer service operations.
Account Payable Supervisor
PT. Musim Mas
Medan, North Sumatera, Indonesia
12.2004 - 11.2012
- Supervised accounts payable team ensuring timely invoice processing and accurate data entry.
- Implemented internal controls to enhance compliance and reduce the risk of errors.
- Reviewed and approved payment requests in accordance with company policies.
- Assisted with month-end closing activities related to accounts payable.
- Ensured compliance with company policies and government regulations regarding Accounts Payable activities.
- Handled vendor invoice processing according to company policy.
- Provided training to other staff on Accounts Payable processes.
- Generated aging reports for review by management.
- Managed a team of Accounts Payable clerks responsible for processing invoices.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Supported senior leadership by producing month-end closing reports and advising on remittance for quick resolution.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
Accounting Clerk
Indo Power
Medan, North Sumatera, Indonesia
11.2000 - 11.2004
- Processed invoices and expense reports for timely payment approval.
- Provided support to the Accounts Payable department as needed.
- Updated accounting ledger and journals with updated transaction information.
- Responded to vendor inquiries regarding payments and account statuses.
- Assisted in monthly reconciliations of bank statements and accounts.
- Processed invoices, payments, and statements in a timely manner.
- Processed both outgoing and incoming payments and invoices.
- Supported clerical and administrative needs of senior department staff.
Education
Bachelor Degree - Accounting
STIE Harapan
Medan, North Sumatera, Indonesia08-2003
Diploma - Computer Science
STIE IBBI
Medan, North Sumatera, Indonesia10-2000
Skills
- Data entry
- Attention to detail
- Time management
- Positive and professional
- Client interaction
- Customer service
- Compliance assurance
- Fast learner
- Schedule and calendar management
- Flexibility and adaptability
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Indonesian
Native language
Chinese (Mandarin)
Beginner
A1
English
Intermediate (B1)
B1
Timeline
Finance Settlement Assistant
Pacific Sea BPO Services, Inc.
06.2015 - 04.2023
Customer Service Assistant
Pacific Sea BPO Services, Inc
02.2014 - 06.2015
Account Payable Supervisor
PT. Musim Mas
12.2004 - 11.2012
Accounting Clerk
Indo Power
11.2000 - 11.2004
Bachelor Degree - Accounting
STIE Harapan
Diploma - Computer Science
STIE IBBI