Rita Smalley
Para
Blackwood,NJ
Summary
Personable Store Manager who respects and appreciates all retail associates. Motivates employees using positive reinforcement and creative reward systems. Polished professional who trains employees on exceptional customer service etiquette and sales techniques. Store Manager driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction.
Overview
34
34
years of professional experience
Work History
Apparel Manager/Customer Service Manager
The Sports Authority
Deptford, NJ
08.1990 - 09.1999
- Promoted from Team Leader to Assistant Manager within [6 months.
- Interviewed job candidates and made staffing decisions.
- Counted cash drawers and made bank deposits.
- Managed staff of [25] sales associates, [1] team leaders and [1] assistant managers.
- Assigned employees to specific duties to best meet the needs of the store.
- Reordered inventory when it dropped below predetermined levels.
- Instructed staff on appropriately handling difficult and complicated sales.
- Hired, trained and evaluated personnel in sales and marketing.
- Examined merchandise to verify that it was correctly priced and displayed.
- Planned budgets and authorized payments and merchandise returns.
- Scheduled and led weekly store meetings for all employees.
- Reported to the district manager regarding all store and staff issues.
- Trained and developed new associates on POS system and key sales tactics.
Store Manager
Victoria`s Secert
Echelon Mall, Voorhees NJ
10.1999 - 03.2001
- Interviewed job candidates and made staffing decisions.
- Counted cash drawers and made bank deposits.
- Managed staff of [10] sales associates, [0] team leaders and [1] assistant managers.
- Assigned employees to specific duties to best meet the needs of the store.
- Reordered inventory when it dropped below predetermined levels.
- Instructed staff on appropriately handling difficult and complicated sales.
- Hired, trained and evaluated personnel in sales and marketing.
- Examined merchandise to verify that it was correctly priced and displayed.
- Planned budgets and authorized payments and merchandise returns.
- Scheduled and led weekly store meetings for all employees.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Reported to the district manager regarding all store and staff issues.
- Completed profit and loss performance reports.
- Trained and developed new associates on POS system and key sales tactics.
- Implemented a new odering process and identified poor work habits to improve process effectiveness.
- Generated repeat business through exceptional customer service.
- Conducted store inventories once per quarter.
- Examined merchandise to verify that it was correctly priced and displayed.
Mrechandiser
Dick`s Sporting Goods
Deptford, NJ
04.2001 - 11.2003
I was in charge of apparel. Checking in new merchandise and rearranging merchandise and putting out the new merchandise. I also did price changes, floor moves, damages, talking to buyers.
One- to-One Aide
Gloucester Township Schools
Blackwood, NJ
11.2003 - Current
- Engaged with children individually to meet their emotional and physical needs.
- Identified early warning signs of emotional and developmental problems in children.
- Promoted language development skills through reading and storytelling.
- Promoted good behavior by using the positive reinforcement method.
- Enforced the school’s student discipline code to deal with problem situations.
- Gave one-on-one attention to children while maintaining overall focus on the entire group.
- Assisted and supervised [10] children through the entire school day.
- Set up lesson materials, bulletin board displays and demonstrations.
- Observed and evaluated students' performance, behavior, social development and physical health.
- Encouraged interactive learning by incorporating educational software and the Internet.
- Worked with other teachers and administrators to evaluate and revise elementary school programs.
- Encouraged students with special academic interests to fully pursue those subjects.
Education
High School Diploma - Business
Triton High
Runnemede, NJ1985
Skills
- Excellent customer service skills
- Personnel development
- Customer relations
- Staff training and development
- Opening and closing procedures
- Customer-oriented
- Merchandising
- Goal-oriented
- Detail-oriented
- Store displays
Accomplishments
- Supervision -
Timeline
One- to-One Aide
Gloucester Township Schools
11.2003 - Current
Mrechandiser
Dick`s Sporting Goods
04.2001 - 11.2003
Store Manager
Victoria`s Secert
10.1999 - 03.2001
Apparel Manager/Customer Service Manager
The Sports Authority
08.1990 - 09.1999
High School Diploma - Business
Triton High
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