Rita Smith
Medical Surgical unit, New London Hospital
New London,NH
3
Certifications
8
years of professional experience
Ambulatory Triage Nurse managing phone triage across multiple specialties and guiding patients to the right level of care. Delivers patient education to 5+ new patients per month, symptom screening, and nursing support in specialty clinics while coordinating with new hires and backup roles. Brings experience across orthopedics, cardiology, urology, rheumatology, hematology-oncology, and general surgery.
Work History
Ambulatory Triage Nurse
11 Months- Manage [number] daily phone triage cases across multiple specialties, prioritizing patient needs and routing concerns appropriately.
- Support five specialty clinics with nursing assistance, adapting workflow to clinic needs and patient volume.
- Train new employees on triage processes, documentation standards, and day-to-day workflow expectations.
- Serve as backup across multiple roles to maintain coverage and keep patient flow moving during busy periods.
- Educate patients on heart failure and hypertension care, reinforcing treatment plans and follow-up instructions.
Clinic Nurse
4 Years 4 Months- Managed 20-50 patients in a busy orthopedic clinic, maintaining steady flow and timely nursing support.
- Educated patients on preoperative and postoperative orthopedic procedures to support preparation and recovery.
- Performed wound care, staple removal, and stitch removal with attention to comfort and clinic protocols.
- Prepared medications, fitted durable medical equipment, and taught patients safe home use and follow-up care.
Per diem Staff RN
3 Years 8 Months- Provide inpatient nursing care for 5-6 patients on a busy medical-surgical unit.
- Draw on over a decade of inpatient nursing experience to support safe, consistent bedside care.
- Administer medications and coordinate IV therapy, telemetry monitoring, and patient assessment with accuracy.
- Perform wound care, dressing changes, and wound vac management while maintaining attention to detail.
- Support foley catheter and NG tube placement and removal using calm, patient-centered technique.
Primary care triage RN
1 Year 9 Months- Triaged 10-20 patients daily, directing them to acute care visits, emergency rooms, or home care within nursing scope.
- Routed patients to the appropriate level of care using nursing judgment and physician guidance.
- Provided home care guidance and patient education for callers within clinical protocols.
- Performed allergy shots, immunizations, ear flushes, phlebotomy, IV starts, and medication administration as needed.
Allergy Clinic RN
7 Months- Maintained allergy shot records and appointment schedules to support outpatient clinic operations.
- Applied therapeutic communication while triaging patient concerns and coordinating follow-up with the care team.
- Supported patient education and medication administration during allergy visits to reinforce safe, timely care.
Travel RN
3 Months- Provided 5-6 patients daily inpatient nursing care in a medical-surgical telemetry unit.
- Administered medications accurately and followed prescribed schedules across varied inpatient care needs.
- Supported IV therapy, foley catheter care, NG tube placement and removal, and wound vac care.
- Assessed patient needs and documented care changes clearly for the nursing team.
Case Manager Home Health RN
1 Year- Managed a 30-50 client caseload as a home health case manager, prioritizing visits and documentation across active patients.
- Managed medication reconciliation and mediset support to improve adherence and keep home treatment plans organized.
- Performed IV therapy, PICC line care, and Foley catheter placement and removal in patients' homes.
- Delivered dressing changes, wound vac care, and JP drain removal with attention to sterile technique and patient comfort.
Education
Nursing
Skills
Medication administration
Wound care
Telemetry monitoring
IV therapy
Patient assessment
Patient education
Therapeutic communication
Patient advocacy
Nursing triage
Care coordination
Case management
Staff training
Patient flow management
Telephone triage protocols
Postoperative patient education
Outpatient clinic operations
Certification
NH Registered Nurse (RN) License
Timeline
Ambulatory Triage Nurse
Specialty Services at New London Hospital
12.2025 - CurrentRead More
Per diem Staff RN
Medical Surgical unit, New London Hospital
03.2023 - CurrentRead More
Clinic Nurse
DHMC Orthopaedics at New London Hospital
08.2021 - 12.2025Read More
Primary care triage RN
Primary Care Clinic
11.2019 - 08.2021Read More
Allergy Clinic RN
DHMC Allergy Clinic
10.2019 - 05.2020Read More
Travel RN
Milford Hospital M/S Telemetry Unit
05.2019 - 08.2019Read More
Case Manager Home Health RN
VNS of CT
05.2018 - 05.2019Read More
University of Alaska
Nursing
Read More