Summary
Overview
Work History
Skills
Key Qualifications
Timeline
Generic

Rita Sorenson

Yreka,CA

Summary

Highly organized professional with 20+ years’ Client Services experience. Detail oriented with energetic and enthusiastic customer-driven focus. Innovated team player with the belief that a positive mindset, dedication, communication and superb customer support builds successful business relationships.

Overview

24
24
years of professional experience

Work History

Client Services Specialist Lead

KP LLC
Salt Lake City
01.2017 - Current
  • Coordinate day-to-day needs of Client Services Department and back up to PM’s
  • Supervision of employees
  • Including training, planning, assigning and directing work and resolving problems
  • Collaborate with sales team through in-depth scoping of projects; emphasis on cost saving analysis for customers to secure current program work and promote future projects
  • Coordinate multiple projects with cross-functional teams, adjusting priorities and schedule as needed to ensure customer satisfaction
  • Build and maintain strong relationships with customer accounts and problem-solve to find creative solutions to customer inquiries
  • Established departmental metrics to ensure continuous improvement in productivity and quality.

Project/Program Manager

KP LLC
Salt Lake City
01.2000 - 01.2017
  • Estimate proposals that adhere to customer specifications; working closely with clients to assure expectations and deliverables are met
  • Liaison between operations and customer, meeting all deadlines at budgeted cost
  • Support sales team through in-depth scoping of projects; emphasis on cost saving analyses for customers to secure current program work and promote future projects
  • Assist in reviewing internal processes to identify areas of improvement and implement recommendations through establishing best practices and standard operating procedures
  • Lead quarterly business reviews with clients to evaluate the success of projects and explore new opportunities
  • Maintain detailed project tracking information and reporting to guarantee 100% accuracy of deliverables
  • Manage suppliers for outsourcing projects, ensuring precision and quality.

Skills

  • Microsoft Office Suite
  • Access Database
  • Customer Support Excellence
  • ERP Systems
  • Follow-up skills
  • Client Support
  • System Documentation
  • Account Management

Key Qualifications

  • Solid Work Ethic
  • Problem Solver
  • Exceptional Supplier Relations
  • Strong Communication/Follow-Up
  • Notable Sales Support/Client Relations
  • Experienced Project Management
  • Efficient in Time Management
  • Self-Directed/Team Player

Timeline

Client Services Specialist Lead

KP LLC
01.2017 - Current

Project/Program Manager

KP LLC
01.2000 - 01.2017

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Rita Sorenson