Summary
Overview
Work History
Education
Skills
Timeline
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Rita Staton

Ferdinand,IN

Summary

Dynamic hospitality professional with a proven track record at Oasis Bar and Grill, excelling in customer-focused service and innovative mixology. Enhanced guest satisfaction through exceptional cocktail crafting and strong rapport with patrons, driving repeat business. Recognized for maintaining cleanliness and organization while connecting with patrons.

Overview

2026
2026
years of professional experience

Work History

Head Bartender

Oasis Bar and Grill
08.2021 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Closed out cash register and prepared cashier report at close of business.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
  • Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
  • Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
  • Addressed equipment malfunctions quickly by working closely with maintenance teams; ensured minimal downtime in bar operations.
  • Served high customer volumes during special events, nights, and weekends.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Assisted with inventorying beverage stock and bar supplies.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.

Executive Housekeeper

Hampton Inn By Hilton
2008 - 2020
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
  • Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
  • Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
  • Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
  • Reduced staff turnover by creating an inclusive work environment that fostered teamwork and open communication among employees.
  • Mentored junior housekeeping staff members, fostering a supportive team environment and promoting professional growth.
  • Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
  • Collaborated with hotel management to address guest concerns, improving overall guest experience and retention rates.
  • Addressed maintenance issues proactively by coordinating with the engineering department to ensure prompt resolution.
  • Coordinated special cleaning projects such as deep cleaning or event preparation tasks to maintain hotel''s pristine appearance at all times.
  • Provided exceptional customer service support for VIP guests or clients with specific needs or requests.
  • Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
  • Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
  • Maintained accurate records of room status information, enabling efficient room assignment processes during peak occupancy periods.
  • Streamlined weekly cleaning schedule for Number employees.
  • Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
  • Sorted, laundered and put away various laundry items.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Handled requests for extra linens, toiletries and other supplies.
  • Rotated linens in storerooms and replenished when supplies ran low.

Education

Associate of Science - Office Administration With Medical Specialty

Vincennes University Jasper Campus
Jasper, IN

Skills

    Customer-focused service

    Cleanliness and organization

    Innovative mixology

Timeline

Head Bartender

Oasis Bar and Grill
08.2021 - Current

Executive Housekeeper

Hampton Inn By Hilton
2008 - 2020

Associate of Science - Office Administration With Medical Specialty

Vincennes University Jasper Campus

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Rita Staton