Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rita Stepancic

Franklin Square,NY

Summary

With a proven track record, I excel in leasing and building strong resident relations, enhancing tenant satisfaction and occupancy rates. My expertise in real estate, combined with exceptional clerical skills, has consistently driven successful outcomes. Skilled in negotiation and customer service, I bring a dynamic approach to achieving strategic leasing goals.

Overview

35
35
years of professional experience

Work History

Leasing Manager

Moinian Group LLC
04.2023 - Current
  • Resolved tenant complaints in a timely manner to maintain positive relationships.
  • Negotiated lease terms with prospective tenants in accordance with budget parameters.
  • Provided customer service support to ensure satisfaction throughout the tenancy period.
  • Reviewed applications from prospective tenants; conducted background checks and credit history reviews.
  • Ensured that all paperwork was completed correctly prior to signing leases.
  • Monitored competitors' prices and amenities; updated pricing accordingly to remain competitive.
  • Received, checked and processed applications for new leases.
  • Provided potential tenants tours of properties.
  • Ran background checks on potential tenants to evaluate criminal records and credit statuses.
  • Managed and resolved tenant issues and concerns promptly to maintain high satisfaction levels.
  • Developed and implemented strategic leasing plans to maximize occupancy rates.
  • Provided exceptional customer service, addressing inquiries and issues in a timely manner.

Residential Leasing Associate

Solow Realty & Development
04.2015 - 04.2023
  • Interact with clients and agents on a somewhat daily basis showing luxury apartments for rent
  • Prepare leases for new incoming tenants after running all necessary paperwork via On-Site
  • Provide weekly traffic reports to Director of Leasing
  • Advertise apartments on company website and other sites
  • Input incoming tenant information into Yardi Voyager
  • Work closely with building Resident Manager and Assistant Manager and Head Handyman
  • Inspected vacant units and ensured they were ready for showings.
  • Greeted prospective tenants, answered questions, and provided tours of the property.
  • Negotiated rental agreements with potential tenants.
  • Advertised available properties through various outlets such as newspapers and online listings sites.
  • Collected security deposits from new tenants.
  • Processed applications by conducting background checks and verifying references.
  • Provided customer service to existing tenants by responding to inquiries promptly.
  • Performed administrative duties such as filing paperwork and updating databases.
  • Maintained a professional attitude when dealing with difficult situations or customers.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Contacted and followed up with tenants on renewal notices.
  • Conducted background checks on applicants.
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.

Word Processing Coordinator

Proskauer Law Firm
06.2008 - 04.2015
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Processed and documented transactions in company database.
  • Delegated work to staff, setting priorities and goals.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.

Word Processing Coordinator

Merrill Lynch
06.1995 - 04.2003
  • Conducted quality assurance checks on all processed documents to ensure accuracy and compliance with company standards.
  • Handled incoming calls from customers seeking assistance with their orders.
  • Assisted other team members with complex processing tasks as needed.
  • Implemented process automation techniques to streamline workflow efficiency.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Processed and documented transactions in company database.
  • Delegated work to staff, setting priorities and goals.

Licensed Associate Broker

Keller Williams Realty Landmark
10.2020 - Current
  • Developed a network of real estate professionals to increase knowledge of the market.
  • Provided guidance and assistance to clients in negotiating contracts with buyers and sellers.
  • Advised clients on loan options, mortgage rates, title insurance policies, and other related issues.
  • Prepared detailed comparative market analyses for residential properties.
  • Managed listing agreements, purchase contracts, closing statements, deeds, and leases.
  • Attended open houses and other events to promote client listings and generate leads.
  • Maintained up-to-date knowledge of local zoning laws, building codes, and regulations affecting real estate transactions.
  • Assisted clients in obtaining financing for their purchases or refinancing existing mortgages.
  • Coordinated inspections with home inspectors to ensure compliance with local building codes and standards.
  • Monitored all paperwork associated with each transaction from initial offer through closing.
  • Facilitated communication between buyers, sellers, agents, attorneys, lenders, appraisers and other parties involved in the transaction process.
  • Provided guidance on current real estate trends regarding prices and availability in the area.
  • Assisted in developing strategies for selling difficult or slow moving properties.
  • Negotiated between sellers and buyers over property prices and settlement deals.
  • Stayed up-to-date on marketplace trends and researched items in detail.

Licensed Associate Broker

Citizone Realty
06.2005 - 10.2020
  • Member of LIBOR
  • Stayed up-to-date on marketplace trends and researched items in detail.
  • Conducted comprehensive market research to stay informed on market trends and identify profitable investment opportunities.
  • Generated lists of properties for sale, descriptions and available financing options.
  • Developed a network of real estate professionals to increase knowledge of the market.
  • Conducted market analysis to determine appropriate pricing for listed properties.
  • Managed listing agreements, purchase contracts, closing statements, deeds, and leases.
  • Consulted with appraisers to determine property values for potential sales transactions.
  • Attended open houses and other events to promote client listings and generate leads.
  • Monitored all paperwork associated with each transaction from initial offer through closing.
  • Acted as an intermediary between buyers and sellers during negotiations over price points or terms of sale.

Executive Assistant to President & CEO and Office Manager

MediMedia USA
09.1989 - 06.2001
  • Assisted President as well as CFO and 3 sales representatives with daily correspondence as well as handling their travel itineraries
  • Assisted with setting up Trade Shows in various states
  • Handled the day-to-day responsibilities in the office
  • Was responsible for all supplies and office equipment
  • Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
  • Maintained confidential records and files related to executive operations.
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
  • Performed data entry tasks into various software programs including MS Excel spreadsheets.
  • Assisted in organizing conferences, seminars and other events as directed by the executives.
  • Greeted visitors warmly upon arrival at the office premises.
  • Oversaw inventory control processes ensuring availability of supplies at all times.
  • Scheduled appointments for executives with external parties such as vendors or suppliers.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Set up meeting and event logistics for senior management and updated calendars.

Education

High School Diploma -

St. John's Preparatory High School
Astoria, NY 11102
06-1985

Skills

  • Tour management
  • Background in lease management
  • Resident relations
  • Tenant liaison
  • Clerical skills
  • Real estate
  • Lease administration

Timeline

Leasing Manager

Moinian Group LLC
04.2023 - Current

Licensed Associate Broker

Keller Williams Realty Landmark
10.2020 - Current

Residential Leasing Associate

Solow Realty & Development
04.2015 - 04.2023

Word Processing Coordinator

Proskauer Law Firm
06.2008 - 04.2015

Licensed Associate Broker

Citizone Realty
06.2005 - 10.2020

Word Processing Coordinator

Merrill Lynch
06.1995 - 04.2003

Executive Assistant to President & CEO and Office Manager

MediMedia USA
09.1989 - 06.2001

High School Diploma -

St. John's Preparatory High School

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