Rita Strick

Managing the end-to-end process of fulfilling customer orders, ensuring accuracy, timeliness, and customer satisfaction. This role involves tasks like processing orders, coordinating with various teams, and resolving order-related issues. They also analyze data, generate reports, and contribute to process improvements.

A substitute special care teacher's aide (also referred to as a substitute special education instructional assistant or paraprofessional) a crucial role in providing support to students with diverse learning and physical needs, promoting their academic, social, and emotional growth.

Key responsibilities

Classroom Support: Assisting the teacher with instructional tasks, including individual and small group instruction, reinforcing lessons, and reviewing student work.

Implementing IEPs/504 Plans: Supporting students with special needs by following the provisions outlined in their Individualized Education Programs (IEPs) or 504 Plans.

Behavior Management: Helping maintain a safe and orderly classroom environment, monitoring student behavior, implementing behavior intervention strategies, and reinforcing positive behavior according to school policies.

Personal Care Assistance: Assisting students with physical and personal care needs such as mobility, lifting, positioning, feeding, bathroom needs, and personal hygiene, as required by student needs and IEPs.

Supervision: Supervising students during classroom activities, transitions, recess, lunch, and other non-instructional times, ensuring their safety and reporting any incidents or concerns.

Instructional Material Preparation: Preparing and organizing instructional materials and resources for lessons, setting up classroom activities, and maintaining an orderly classroom environment.

Communication: Effectively communicating with students, teachers, parents, and school staff regarding student progress and needs.

Confidentiality: Maintaining confidentiality of student information and records.

Clerical Support: Performing light clerical duties as needed, such as photocopying, filing, or organizing classroom materials.

Overseeing administrative and operational functions within an HVAC company, ensuring smooth daily operations and excellent customer service. Responsibilities include scheduling service calls, managing customer communications, coordinating with technicians, handling billing and invoicing, and maintaining inventory records. Strong organizational and communication skills are essential, as is familiarity with HVAC terminology and software.

Key Responsibilities:

Scheduling and Dispatch:

Receiving service requests, scheduling appointments, and dispatching technicians to customer locations, optimizing routes and technician skills.

Customer Communication:

Answering phone calls, responding to emails, and providing updates to customers regarding appointments, delays, and other relevant information.

Technician Support:

Coordinating with field technicians to ensure timely completion of jobs, providing necessary information and resources, and addressing any issues or concerns.

Billing and Invoicing:

Creating invoices for completed services, processing payments, and managing accounts receivable.

Inventory Management:

Tracking inventory of parts and supplies, ordering new items as needed, and maintaining accurate records.

General Office Administration:

Managing paperwork, maintaining files, data entry, and other administrative tasks to support the smooth operation of the office.

Compliance:

Ensuring compliance with safety and industry regulations.

Essential Skills and Qualifications:

Organizational Skills:

Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.

Communication Skills:

Excellent verbal and written communication skills for interacting with customers, technicians, and other staff.

Customer Service Skills:

Ability to provide excellent customer service, address concerns, and resolve issues in a timely and professional manner.

Technical Proficiency:

Familiarity with HVAC terminology, systems, and software, as well as general computer skills (word processing, spreadsheets, etc.).

Problem-Solving Skills:

Ability to identify and resolve issues related to scheduling, customer service, or other operational challenges.

Leadership Skills (potentially):

May be required to supervise or manage other office staff, depending on the size and structure of the company.

Knowledge of HVAC industry:

Understanding of the unique aspects of the HVAC industry, including terminology, common issues, and best practices.

Plays a crucial role in coordinating freight shipments between shippers and carriers, ensuring timely delivery, optimal routing, and efficient communication within a third-party logistics environment. They act as a vital link, representing the carrier's interests while also working with freight brokers on behalf of shippers. This role demands excellent communication, problem-solving, and organizational skills, along with a strong understanding of transportation regulations.

Key Responsibilities

Freight Management & Coordination:

Coordinate the pickup, delivery, and tracking of freight orders.

Negotiate freight rates with carriers on behalf of the client (shipper).

Find the most efficient and cost-effective transportation solutions for client's shipping needs.

Plan and optimize routes for drivers and carriers, considering factors like distance, time constraints, and load requirements.

Monitor shipments in real-time, providing updates to clients and proactively addressing any potential delays or issues.

Maintain records of dispatched calls, routes, route changes, delivery and pickup times, and driver logs.

Coordinate with other departments (e.g., warehouse staff) to streamline logistics operations.

Handle necessary documentation, including bills of lading, insurance certificates, and customs documentation, when acting in a broker capacity.

Communication & Customer Service:

Serve as a central point of contact for clients (shippers), carriers, and drivers.

Communicate freight details, delivery/pickup times, and special handling requests to carriers and drivers.

Provide clients with timely updates on shipment status.

Resolve customer issues or complaints promptly and professionally.

Relay critical information between drivers, clients, and other relevant stakeholders.

Problem-Solving & Decision-Making:

Proactively identify and address potential issues that may impact shipments, such as traffic, weather delays, or route changes.

Implement contingency plans when needed to minimize disruptions and maintain on-time deliveries.

Troubleshoot issues with delivery drivers and find solutions for broken transport vehicles (if applicable).

Compliance & Regulations:

Ensure compliance with all applicable local, state, and federal transportation regulations and laws, including DOT regulations and hours of service.

Handle documentation and compliance requirements associated with shipping operations.

• Assisting customers, primarily contractors and technicians, with purchasing HVAC parts, equipment, and supplies at a counter or showroom. Responsibilities include processing orders, providing product recommendations, managing inventory, and handling transactions. Strong customer service and HVAC product knowledge are essential for success in this role.