Rita Tabor

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customer inquiries and suggestions courteously and professionally.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Followed pet care instructions for dietary needs and medication regimens.
• Monitored animals for behavioral problems and signs of health issues.
• Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
• Kept animal coats clean and healthy with regular washing, grooming, and trimming.

• Managed team of twelve employees to maintain smooth-running operations of shop floor.
• Managed store inventory and stock levels to maintain availability of products.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Scheduling of all surgeries, rooms, and equipment, for patients and physicians with the physicians offices. Capabilities to meet all parties needs for times, rooms, and equipment during a high call volume.

I excel in this type of environment with my communication skills and abilities to meet requirements for centralized scheduling.