Rita Tanberg
New York,NY
Summary
Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
12
12
years of professional experience
Work History
Claims Adjuster
Geico
06.2022 - Current
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
- Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
- Documented all investigation activity and presented reports to management.
Process Assistant
Amazon
01.2020 - 06.2022
- Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Conducted training and change management processes to improve operations.
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
General Manager
Tim Hortons Cafe And Bake Shop
03.2012 - 01.2020
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
High School Diploma -
Camelback High School
Phoenix, AZ05.2007
Skills
- Claims Investigation
- Advanced oral and written communication skills
- Critical Thinking
- Time Management
- Team Leadership
- Professionalism
- Computer Skills
- Team building
Timeline
Claims Adjuster
Geico
06.2022 - Current
Process Assistant
Amazon
01.2020 - 06.2022
General Manager
Tim Hortons Cafe And Bake Shop
03.2012 - 01.2020
High School Diploma -
Camelback High School
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